---
esco_uri: http://data.europa.eu/esco/skill/7e305865-5b6d-4225-a4f7-ee5c10aaa134
esco_label: "perform dunning activities"
relation: optional
onet_soc: 13-2011.00
source: model-knowledge
confidence: high
qa_count: 0
generator: gemma3:27b (prompt-designed and spot-checked by Claude)
generated: 2026-07-10
---

# perform dunning activities — Accountant

As an Accountant, 'performing dunning activities' isn’t about being aggressive; it's a crucial part of maintaining healthy cash flow for your clients or employer. Daily this translates to systematically following up on overdue invoices – think sending reminder emails (often tiered: polite first, then firmer), making phone calls to politely inquire about payment status, and documenting all communication in the accounting system. You’ll likely use tools like Xero, QuickBooks Online, Sage Intacct, or dedicated collections software which often have automated dunning features you *must* monitor for errors (e.g., sending to incorrect emails, applying payments incorrectly). It's about consistent, professional persistence.

Typical tasks include reviewing aged receivables reports to identify outstanding balances, preparing and sending dunning letters tailored to the client/situation (avoiding generic templates where possible), and escalating particularly problematic accounts to a supervisor or collections agency. Good 'dunning' looks like proactively preventing issues – clear invoice terms upfront, offering payment plans when appropriate, and building rapport with clients so they feel comfortable communicating about financial difficulties. It *isn’t* just chasing money; it’s maintaining client relationships while protecting the business.

Pitfalls to avoid are being overly aggressive or accusatory (damaging client relations), failing to document all communication (creating audit trail issues and potential legal problems), and ignoring automated dunning system errors (leading to incorrect charges/client frustration). A common mistake is letting overdue invoices slide for too long – early, consistent follow-up is far more effective than a frantic attempt at recovery months later.  Understanding client credit terms and payment history is vital; one size doesn't fit all.

Ultimately, successful dunning as an Accountant demonstrates professionalism, attention to detail, and strong communication skills. It’s about balancing firm but polite persistence with maintaining positive client relationships – contributing directly to the financial health of the organization you serve.

## Weitere Anreicherung

Stage-2 source for future practitioner grounding: EconStor (open-access economics/finance literature).
