---
esco_uri: http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d
esco_label: "identify customer's needs"
relation: essential
onet_soc: 13-2052.00
source: model-knowledge
confidence: high
qa_count: 0
generator: gemma3:27b (prompt-designed and spot-checked by Claude)
generated: 2026-07-10
---

# identify customer's needs — Financial Advisor

For a Financial Advisor, 'identifying customer needs' isn’t just about asking ‘what are your goals?’ It’s a deep dive into *why* those goals exist. Daily tasks involve structured questionnaires (risk tolerance, time horizon) but crucially, following up with open-ended questions like “What does financial security *feel* like to you?” or “Tell me about the biggest financial worry keeping you up at night.” Good advisors actively listen – not just for stated objectives (retirement savings), but for underlying anxieties (fear of outliving funds, providing for children’s education) and unspoken values (ethical investing preferences, desire for legacy). Tools include CRM notes to track life events impacting finances, and behavioral profiling assessments, but these are *starting* points, not replacements for conversation.

## Weitere Anreicherung

Stage-2 source for future practitioner grounding: EconStor (open-access economics/finance literature).
