---
esco_uri: http://data.europa.eu/esco/skill/eade4171-3d57-4fb2-9518-44d5a1da4ff5
esco_label: "build trust"
relation: essential
onet_soc: 11-3121.00
source: model-knowledge
confidence: high
qa_count: 0
generator: gemma3:27b (prompt-designed and spot-checked by Claude)
generated: 2026-07-10
---

# build trust — HR Manager

For an HR Manager, 'building trust' isn’t about being liked – it’s about being *reliable* and consistently demonstrating integrity in sensitive situations. Daily this manifests as confidential employee relations work (investigations, performance concerns), delivering difficult news with empathy *and* clarity, and ensuring fairness in processes like compensation or promotions. It means actively listening without judgment, keeping promises (even small ones – 'I'll get back to you by Friday'), and being transparent about *why* decisions are made, even if those decisions aren’t popular. Tools include active listening skills, clear communication templates for sensitive topics, and a strong understanding of employment law to ensure consistent application.

## Weitere Anreicherung

Stage-2 source for future practitioner grounding: CORE / DOAB (open-access HR & organisational research).
