---
esco_uri: http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d
esco_label: "identify customer's needs"
relation: essential
onet_soc: 13-1071.00
source: model-knowledge
confidence: high
qa_count: 0
generator: gemma3:27b (prompt-designed and spot-checked by Claude)
generated: 2026-07-10
---

# identify customer's needs — Recruiter

For a Recruiter, 'identifying customer needs' isn’t about selling something; it’s deeply understanding *what success looks like for the hiring manager*. Daily this means going beyond the job description. You need to actively question – not just ‘what skills are needed?’ but ‘what challenges is this role meant to solve?’, ‘what does a successful candidate look like in 3/6/12 months, and how will their performance be measured?’, ‘what’s the team dynamic like, and what kind of personality would *thrive* there?’. Tools include behavioral interviewing guides (STAR method focused questions) and detailed intake calls. Good looks like a clear 'candidate brief' that outlines not just skills but also cultural fit, career progression opportunities within the company, and even potential roadblocks.

## Weitere Anreicherung

Stage-2 source for future practitioner grounding: CORE / DOAB (open-access HR & organisational research).
