---
esco_uri: http://data.europa.eu/esco/skill/7ff2c668-0e86-418a-a962-4958262ee337
esco_label: "use communication techniques"
relation: optional
onet_soc: 13-1082.00
source: model-knowledge
confidence: high
qa_count: 1
generator: gemma3:27b (prompt-designed and spot-checked by Claude)
generated: 2026-07-10
---

# use communication techniques — Project Manager

For a Project Manager, 'using communication techniques' isn’t about being charming – it’s about *delivering the right information to the right people at the right time*, and ensuring they understand it as intended. Daily tasks involve constant adaptation: explaining complex technical details to stakeholders with no tech background, facilitating productive team meetings (often remote now!), negotiating scope changes with clients, and providing clear direction to team members. Tools range from email/Slack for quick updates to formal presentations & reports, but the *technique* is choosing the medium based on audience and message complexity. It's about active listening – truly understanding concerns before responding – and tailoring your language accordingly.

## Praxiswissen (Stack Exchange, CC-BY-SA 4.0)

**The asker received a brusque task request verbally and then via email from a colleague who refused to send the initial request in writing, leading to frustration and a desire for a professional response that doesn't escalate conflict.**

When dealing with individuals resistant to written communication, proactively document verbal requests by summarizing them in an email as confirmation. This practice establishes a record of understanding, mitigates potential disputes about scope or requirements, and protects you professionally when others avoid formal documentation. While formal systems aren’t always mandated, self-implementation can improve personal organization and accountability.

*Source: [How should I respond to a colleague who refuses to email me task requests?](https://workplace.stackexchange.com/q/92188) — answer by rath, CC-BY-SA 4.0*

## Weitere Anreicherung

Stage-2 source for future practitioner grounding: CORE / DOAB (open-access HR & organisational research).
