---
esco_uri: http://data.europa.eu/esco/skill/9091c8e5-9357-4c29-bceb-ddb1792c22e8
esco_label: "advise on conflict management"
relation: optional
onet_soc: 11-3121.00
source: model-knowledge
confidence: high
qa_count: 0
generator: gemma3:27b (prompt-designed and spot-checked by Claude)
generated: 2026-07-10
---

# advise on conflict management — HR Manager

As an HR Manager advising on conflict management isn't about *being* a mediator in every dispute, but building the capability for healthy resolution within the organization. Daily this means proactively identifying potential flashpoints – maybe through exit interviews revealing systemic issues, analyzing employee survey data for negative trends, or noticing patterns in grievance submissions. You’ll advise managers on early intervention techniques (active listening, facilitating direct conversations) *before* things escalate to formal complaints. Tools include conflict style assessments (like Thomas-Kilmann), training workshops on difficult conversations, and developing clear escalation pathways within policies.

## Weitere Anreicherung

Stage-2 source for future practitioner grounding: CORE / DOAB (open-access HR & organisational research).
