# Occupation profile — call centre agent

- **ESCO URI:** http://data.europa.eu/esco/occupation/0ededdc2-050a-4ec3-8e70-6295105fcd19
- **ESCO code:** 5244.1
- **ISCO-08 group:** 5244 — Contact centre salespersons
- **O*NET-SOC:** 41-9041.00 — Telemarketers (match: exactMatch)

## Description (ESCO)

Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

## Definition

nan

## Alternative labels

- call center agent
- outbound sales agent
- telephone sales agent
- telephone operator
- outbound call centre agent
- call centre operator
- telemarketing agent
- inbound call center agent
- telephone sales generator
- call centre service agent
- telemarketing operator
- telephone solicitor
- inbound call centre agent
- call centre taker
- call centre operative
- outbound call center agent
- call centre rep
- inbound telemarketer
- telephone service attendant
- inbound sales agent
- telemarketer
- outbound telemarketer
- call centre representative
- call center representative
- telephone sales representative