# Tools & technology — call centre agent

Source: O*NET 30.3 'Software Skills' for 41-9041.00.

| Software | Category | Hot technology |
|---|---|---|
| Salesforce software | Customer relationship management CRM software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Zoom | Video conferencing software | yes |
| Microsoft Word | Word processing software | yes |
| Remote access call center software | Access software |  |
| Database Systems Corp Telemation | Customer relationship management CRM software |  |
| Microsoft Dynamics | Customer relationship management CRM software |  |
| Acarda Sales Technologies Acarda Outbound | Helpdesk or call center software |  |
| Automatic call distribution software | Helpdesk or call center software |  |
| Softphone software | Helpdesk or call center software |  |