# Tools & technology — communication infrastructure maintainer

Source: O*NET 30.3 'Software Skills' for 49-9052.00.

| Software | Category | Hot technology |
|---|---|---|
| Slack | Cloud-based data access and sharing software | yes |
| Autodesk AutoCAD | Computer aided design CAD software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Word | Word processing software | yes |
| Email software | Electronic mail software |  |
| Workforce management system software | Enterprise resource planning ERP software |  |
| Mapcom systems M4 | Facilities management software |  |
| Web browser software | Internet browser software |  |
| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software |  |
| Cisco IOS | Operating system software |  |
| Ping tools | Transaction security and virus protection software |  |