# Occupation profile — crisis helpline operator

- **ESCO URI:** http://data.europa.eu/esco/occupation/92df4ee3-bce3-45f6-a693-597df1b96f43
- **ESCO code:** 3412.1
- **ISCO-08 group:** 3412 — Social work associate professionals
- **O*NET-SOC:** 43-5031.00 — Public Safety Telecommunicators (match: closeMatch)

## Description (ESCO)

Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

## Definition

nan

## Alternative labels

- crisis helpline worker
- crisis hotline operator
- distress helpline operator
- telephone crisis support
- telephone crisis counselor
- distress hotline operator