# Occupation profile — customer experience manager

- **ESCO URI:** http://data.europa.eu/esco/occupation/9c9752b7-3e3b-4a08-8553-b63a013f8072
- **ESCO code:** 2431.8
- **ISCO-08 group:** 2431 — Advertising and marketing professionals

## Description (ESCO)

Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.

## Definition

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## Alternative labels

- guest relations specialist
- guest relations manager
- guest relations officer
- hospitality customer experience manager
- guest experience manager
- guest experience specialist