# Competences — housekeeping supervisor

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/fae51298-03a8-4df4-829a-685dddc1580e).

## Essential

- **assess cleanliness of areas** (skill/competence)
- **comply with food safety and hygiene** (skill/competence)
- **coordinate redecoration of hospitality establishment** (skill/competence)
- **ensure cross-department cooperation** (skill/competence)
- **handle customer complaints** (skill/competence)
- **maintain customer service** (skill/competence)
- **manage budgets** (skill/competence)
- **manage budgets for social services programs** (skill/competence)
- **manage cleaning activities** (skill/competence)
- **manage health and safety standards** (skill/competence)
- **manage inspections of equipment** (skill/competence)
- **manage maintenance operations** (skill/competence)
- **manage staff** (skill/competence)
- **monitor stock level** (skill/competence)
- **plan schedule** (skill/competence)
- **plan shifts of employees** (skill/competence)
- **present reports** (skill/competence)
- **procure hospitality products** (skill/competence)
- **supervise housekeeping operations** (skill/competence)
- **train employees** (skill/competence)

## Optional

- assist at check-in (skill/competence)
- clean public areas (skill/competence)
- develop working procedures (skill/competence)
- encourage staff in cleaning activities (skill/competence)
- energy conservation (knowledge)
- greet guests (skill/competence)
- handle chemical cleaning agents (skill/competence)
- handle surveillance equipment (skill/competence)
- identify customer's needs (skill/competence)
- manage stock rotation (skill/competence)
- monitor work for special events (skill/competence)
- perform multiple tasks at the same time (skill/competence)
- perform services in a flexible manner (skill/competence)
- seek innovation in current practices (skill/competence)
- service rooms (skill/competence)