# Competences — membership manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/4ae470fc-bcf8-4704-abd5-e086ebb1552c).

## Essential

- **analyse membership** (skill/competence)
- **communication principles** (knowledge)
- **coordinate membership work** (skill/competence)
- **corporate social responsibility** (knowledge)
- **create solutions to problems** (skill/competence)
- **customer relationship management** (knowledge)
- **customer service** (knowledge)
- **develop membership strategies** (skill/competence)
- **develop professional network** (skill/competence)
- **follow company standards** (skill/competence)
- **identify customer's needs** (skill/competence)
- **liaise with managers** (skill/competence)
- **manage membership** (skill/competence)
- **manage membership database** (skill/competence)
- **manage staff** (skill/competence)
- **product comprehension** (knowledge)
- **provide information** (skill/competence)
- **provide membership service** (skill/competence)
- **recruit members** (skill/competence)
- **supervise the management of an establishment** (skill/competence)
- **supervise work** (skill/competence)
- **use communication techniques** (skill/competence)

## Optional

- complete membership administration (skill/competence)
- deal with pressure from unexpected circumstances (skill/competence)
- handle complaints (skill/competence)
- make independent operating decisions (skill/competence)
- office software (knowledge)
- plan health and safety procedures (skill/competence)
- stimulate creative processes (skill/competence)
- write leaflets (skill/competence)
- write work-related reports (skill/competence)