# Competences — passport officer

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/aaf732b5-ee19-4c82-a08f-700fb98f5ca7).

## Essential

- **check official documents** (skill/competence)
- **comply with legal regulations** (skill/competence)
- **fraud detection** (knowledge)
- **keep records of passports** (skill/competence)
- **monitor customer service** (skill/competence)
- **process applications** (skill/competence)
- **use communication techniques** (skill/competence)

## Optional

- create solutions to problems (skill/competence)
- ensure proper document management (skill/competence)
- keep task records (skill/competence)
- liaise with colleagues (skill/competence)
- listen actively (skill/competence)
- protect personal data and privacy (skill/competence)
- respond to enquiries (skill/competence)
- tolerate stress (skill/competence)
- use an application-specific interface (skill/competence)
- use different communication channels (skill/competence)
- use microsoft office (skill/competence)