# Competences — pet and pet food specialised seller

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/399afb40-d58b-4f4a-aa52-a0378fccaf65).

## Essential

- **advise customers on appropriate pet care** (skill/competence)
- **advise on care products for pets** (skill/competence)
- **animal nutrition** (knowledge)
- **apply numeracy skills** (skill/competence)
- **care for living pets in the store** (skill/competence)
- **carry out active selling** (skill/competence)
- **carry out order intake** (skill/competence)
- **carry out products preparation** (skill/competence)
- **characteristics of products** (knowledge)
- **characteristics of services** (knowledge)
- **demonstrate products' features** (skill/competence)
- **e-commerce systems** (knowledge)
- **ensure compliance with legal requirements** (skill/competence)
- **examine merchandise** (skill/competence)
- **explain use of equipment for pets** (skill/competence)
- **guarantee customer satisfaction** (skill/competence)
- **identify customer's needs** (skill/competence)
- **issue sales invoices** (skill/competence)
- **maintain store cleanliness** (skill/competence)
- **monitor stock level** (skill/competence)
- **operate cash register** (skill/competence)
- **organise product display** (skill/competence)
- **organise storage facilities** (skill/competence)
- **plan aftersales arrangements** (skill/competence)
- **prevent shoplifting** (skill/competence)
- **process refunds** (skill/competence)
- **product comprehension** (knowledge)
- **provide advice on pet training** (skill/competence)
- **provide customer follow-up services** (skill/competence)
- **provide customer guidance on product selection** (skill/competence)
- **recommend pet food selection** (skill/competence)
- **register pets** (skill/competence)
- **sales argumentation** (knowledge)
- **sell pet accessories** (skill/competence)
- **stock shelves** (skill/competence)
- **use different communication channels** (skill/competence)

## Optional

- animal welfare legislation (knowledge)
- pet diseases (knowledge)