# Competences — public housing manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/5cff1eee-9027-4064-8a26-35b1877e4eb3).

## Essential

- **accept own accountability** (skill/competence)
- **address problems critically** (skill/competence)
- **adhere to organisational guidelines** (skill/competence)
- **advocate for others** (skill/competence)
- **advocate for social service users** (skill/competence)
- **analyse community needs** (skill/competence)
- **apply decision making within social work** (skill/competence)
- **apply holistic approach within social services** (skill/competence)
- **apply organisational techniques** (skill/competence)
- **apply quality standards in social services** (skill/competence)
- **apply socially just working principles** (skill/competence)
- **assess social service users' situation** (skill/competence)
- **budgetary principles** (knowledge)
- **build business relationships** (skill/competence)
- **build helping relationship with social service users** (skill/competence)
- **business management principles** (knowledge)
- **carry out social work research** (skill/competence)
- **communicate professionally with colleagues in other fields** (skill/competence)
- **communicate with social service users** (skill/competence)
- **comply with legislation in social services** (skill/competence)
- **consider economic criteria in decision making** (skill/competence)
- **contribute to protecting individuals from harm** (skill/competence)
- **cooperate at inter-professional level** (skill/competence)
- **corporate social responsibility** (knowledge)
- **customer service** (knowledge)
- **deliver social services in diverse cultural communities** (skill/competence)
- **demonstrate leadership in social service cases** (skill/competence)
- **ensure compliance with policies** (skill/competence)
- **ensure information transparency** (skill/competence)
- **establish daily priorities** (skill/competence)
- **evaluate social work program's impact** (skill/competence)
- **evaluate staff performance in social work** (skill/competence)
- **follow health and safety precautions in social care practices** (skill/competence)
- **government policy implementation** (knowledge)
- **government social security programmes** (knowledge)
- **implement marketing strategies** (skill/competence)
- **influence policy makers on social service issues** (skill/competence)
- **involve service users and carers in care planning** (skill/competence)
- **legal requirements in the social sector** (knowledge)
- **liaise with local authorities** (skill/competence)
- **listen actively** (skill/competence)
- **maintain records of work with service users** (skill/competence)
- **maintain relations with local representatives** (skill/competence)
- **manage budgets for social services programs** (skill/competence)
- **manage ethical issues within social services** (skill/competence)
- **manage fundraising activities** (skill/competence)
- **manage government funding** (skill/competence)
- **manage social crisis** (skill/competence)
- **manage stress in the work place** (skill/competence)
- **monitor regulations in social services** (skill/competence)
- **perform public relations** (skill/competence)
- **perform risk analysis** (skill/competence)
- **plan allocation of space** (skill/competence)
- **prevent social problems** (skill/competence)
- **promote inclusion** (skill/competence)
- **promote social awareness** (skill/competence)
- **protect client interests** (skill/competence)
- **provide improvement strategies** (skill/competence)
- **provide safeguarding to individuals** (skill/competence)
- **psychology** (knowledge)
- **public housing legislation** (knowledge)
- **relate empathetically** (skill/competence)
- **report on social development** (skill/competence)
- **review social service plan** (skill/competence)
- **set organisational policies** (skill/competence)
- **show intercultural awareness** (skill/competence)
- **social justice** (knowledge)
- **social sciences** (knowledge)
- **undertake continuous professional development in social work** (skill/competence)
- **use person-centred planning** (skill/competence)
- **work in a multicultural environment in health care** (skill/competence)
- **work within communities** (skill/competence)

## Optional

- advise on social security benefits (skill/competence)
- apply change management (skill/competence)
- build community relations (skill/competence)
- create solutions to problems (skill/competence)
- develop social security programmes (skill/competence)
- ensure cross-department cooperation (skill/competence)
- investigate social security applications (skill/competence)
- maintain relationships with government agencies (skill/competence)
- manage budgets (skill/competence)
- manage government policy implementation (skill/competence)
- manage staff (skill/competence)
- perform project management (skill/competence)
- procurement legislation (knowledge)
- promote social change (skill/competence)
- respond to enquiries (skill/competence)
- social security law (knowledge)