# Competences — shoe and leather accessories specialised seller

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/72149e37-f4f4-4570-8c17-27444160aa16).

## Essential

- **advise customers on leather footwear maintenance** (skill/competence)
- **apply fashion trends to footwear and leather goods** (skill/competence)
- **apply numeracy skills** (skill/competence)
- **carry out active selling** (skill/competence)
- **carry out order intake** (skill/competence)
- **carry out products preparation** (skill/competence)
- **characteristics of products** (knowledge)
- **characteristics of services** (knowledge)
- **demonstrate products' features** (skill/competence)
- **e-commerce systems** (knowledge)
- **ensure compliance with legal requirements** (skill/competence)
- **examine merchandise** (skill/competence)
- **footwear components** (knowledge)
- **footwear materials** (knowledge)
- **guarantee customer satisfaction** (skill/competence)
- **identify customer's needs** (skill/competence)
- **issue sales invoices** (skill/competence)
- **leather products maintenance** (knowledge)
- **maintain store cleanliness** (skill/competence)
- **monitor stock level** (skill/competence)
- **operate cash register** (skill/competence)
- **organise product display** (skill/competence)
- **organise storage facilities** (skill/competence)
- **plan aftersales arrangements** (skill/competence)
- **prevent shoplifting** (skill/competence)
- **process refunds** (skill/competence)
- **product comprehension** (knowledge)
- **provide customer follow-up services** (skill/competence)
- **provide customer guidance on product selection** (skill/competence)
- **recommend footwear products to customers** (skill/competence)
- **sales argumentation** (knowledge)
- **sell footwear and leather goods** (skill/competence)
- **stock shelves** (skill/competence)
- **use different communication channels** (skill/competence)

## Optional

- footwear industry (knowledge)