# Competences — shop assistant

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/0b15375e-dfdd-4047-9efb-096e0aaee7d2).

## Essential

- **apply company policies** (skill/competence)
- **carry out order intake** (skill/competence)
- **company policies** (knowledge)
- **direct customers to merchandise** (skill/competence)
- **examine merchandise** (skill/competence)
- **execute working instructions** (skill/competence)
- **maintain relationship with customers** (skill/competence)
- **maintain relationship with suppliers** (skill/competence)
- **maintain store cleanliness** (skill/competence)
- **notify customers on special offers** (skill/competence)
- **operate cash register** (skill/competence)
- **Order products** (skill/competence)
- **organise product display** (skill/competence)
- **pack merchandise for gifts** (skill/competence)
- **package purchases in bags** (skill/competence)
- **process refunds** (skill/competence)
- **product comprehension** (knowledge)
- **provide customer follow-up services** (skill/competence)
- **provide customer guidance on product selection** (skill/competence)
- **put up price tags** (skill/competence)
- **stock shelves** (skill/competence)
- **supervise merchandise displays** (skill/competence)

## Optional

- achieve sales targets (skill/competence)
- carry out active selling (skill/competence)
- check deliveries on receipt (skill/competence)
- demonstrate products' features (skill/competence)
- identify customer's needs (skill/competence)
- keep records of merchandise delivery (skill/competence)
- maintain customer service (skill/competence)
- monitor stock level (skill/competence)
- process orders from online shop (skill/competence)
- process payments (skill/competence)
- sales promotion techniques (knowledge)
- teamwork principles (knowledge)
- use different communication channels (skill/competence)