# Tools & technology — shop manager

Source: O*NET 30.3 'Software Skills' for 41-1012.00.

| Software | Category | Hot technology |
|---|---|---|
| Salesforce software | Customer relationship management CRM software | yes |
| Microsoft Access | Data base user interface and query software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Project | Project management software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Cisco Webex | Video conferencing software | yes |
| Microsoft Word | Word processing software | yes |
| Budgeting software | Accounting software |  |
| Financial accounting software | Accounting software |  |
| Work scheduling software | Calendar and scheduling software |  |
| Customer information databases | Customer relationship management CRM software |  |
| Oracle Eloqua | Customer relationship management CRM software |  |
| Salesforce.com Salesforce CRM | Customer relationship management CRM software |  |
| SugarCRM Sugar UX | Customer relationship management CRM software |  |
| QuickBase business management software | Data base user interface and query software |  |
| Electronic data interchange EDI software | Enterprise application integration software |  |
| Microsoft Dynamics | Enterprise resource planning ERP software |  |
| NetSuite ERP | Enterprise resource planning ERP software |  |
| Delphi Discovery | Financial analysis software |  |
| Delphi Technology | Financial analysis software |  |
| Graphics creation software | Graphics or photo imaging software |  |
| Web browser software | Internet browser software |  |
| Flow chart software | Process mapping and design software |  |
| Fuze cloud communications and collaboration software | Video conferencing software |  |
| Online meeting software | Video conferencing software |  |
| YouTube | Video creation and editing software |  |