# Competences — spa attendant

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/2d5a50c6-0bf4-45c3-805c-44d1bf1e3d12).

## Essential

- **allocate locker space** (skill/competence)
- **clean building floors** (skill/competence)
- **clean spa work areas** (skill/competence)
- **ensure sanitation** (skill/competence)
- **greet guests** (skill/competence)
- **guarantee customer satisfaction** (skill/competence)
- **handle customer complaints** (skill/competence)
- **keep up to date with spa products** (skill/competence)
- **maintain cleaning equipment** (skill/competence)
- **maintain customer service** (skill/competence)
- **maintain personal hygiene standards when cleaning** (skill/competence)
- **monitor stock level** (skill/competence)
- **order supplies** (skill/competence)
- **organise on-site amenities** (skill/competence)
- **process payments** (skill/competence)
- **provide athletic equipment to clients** (skill/competence)
- **quality standards** (knowledge)
- **restock towels** (skill/competence)
- **sell products** (skill/competence)
- **sell services** (skill/competence)
- **types of spa** (knowledge)

## Optional

- analyse goal progress (skill/competence)
- assist guest departure (skill/competence)
- collect items for laundry service (skill/competence)
- company policies (knowledge)
- control temperature (skill/competence)
- ensure health and safety of customers (skill/competence)
- ensure health and safety of staff (skill/competence)
- health, safety and hygiene legislation (knowledge)
- implement marketing strategies (skill/competence)
- maintain work area cleanliness (skill/competence)
- manage health and safety standards (skill/competence)
- manage infection control in the facility (skill/competence)
- oversee spa maintenance (skill/competence)
- personal protective equipment (knowledge)
- plan spa services (skill/competence)
- produce sales reports (skill/competence)
- provide customer follow-up services (skill/competence)
- respond to customers' inquiries (skill/competence)
- restock toilet facilities' supplies (skill/competence)