# Competences — technical sales representative in electronic and telecommunications equipment

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6e591f17-65c1-4a24-af2a-ca7862d4625e).

## Essential

- **answer requests for quotation** (skill/competence)
- **apply technical communication skills** (skill/competence)
- **characteristics of products** (knowledge)
- **characteristics of services** (knowledge)
- **communicate with customers** (skill/competence)
- **contact customers** (skill/competence)
- **demonstrate motivation for sales** (skill/competence)
- **demonstrate products' features** (skill/competence)
- **electronic and telecommunication equipment** (knowledge)
- **ensure client orientation** (skill/competence)
- **ensure compliance with legal requirements** (skill/competence)
- **guarantee customer satisfaction** (skill/competence)
- **have computer literacy** (skill/competence)
- **implement customer follow-up** (skill/competence)
- **implement marketing strategies** (skill/competence)
- **implement sales strategies** (skill/competence)
- **keep records of customer interaction** (skill/competence)
- **keep records on sales** (skill/competence)
- **maintain relationship with customers** (skill/competence)
- **manage schedule of tasks** (skill/competence)
- **produce sales reports** (skill/competence)
- **product comprehension** (knowledge)
- **prospect new customers** (skill/competence)
- **provide customer follow-up services** (skill/competence)
- **record customers' personal data** (skill/competence)
- **respond to customers' inquiries** (skill/competence)
- **sales promotion techniques** (knowledge)
- **supervise sales activities** (skill/competence)
- **use customer relationship management software** (skill/competence)

## Optional

- handle warranty for digital equipment (skill/competence)