# Competences — ticket sales agent

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7).

## Essential

- **assist clients with special needs** (skill/competence)
- **cancellation policies of service providers** (knowledge)
- **communicate with customers** (skill/competence)
- **handle personal identifiable information** (skill/competence)
- **have computer literacy** (skill/competence)
- **inform customers of activity changes** (skill/competence)
- **keep up to date on local events** (skill/competence)
- **maintain customer service** (skill/competence)
- **process booking** (skill/competence)
- **process payments** (skill/competence)
- **provide tourism related information** (skill/competence)
- **quote prices** (skill/competence)
- **respond to customers' inquiries** (skill/competence)
- **sell tickets** (skill/competence)
- **upsell products** (skill/competence)
- **use global distribution system** (skill/competence)

## Optional

- apply foreign languages in tourism (skill/competence)
- assist customers with self-service ticketing machines (skill/competence)
- comply with food safety and hygiene (skill/competence)
- maintain customer records (skill/competence)
- speak different languages (skill/competence)
- stay up-to-date with current events (skill/competence)