# Competences — tourist information centre manager

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f4e3dd1c-f86b-4a69-8887-547255eadc79).

## Essential

- **analyse data about clients** (skill/competence)
- **apply foreign languages in tourism** (skill/competence)
- **assess an area as a tourism destination** (skill/competence)
- **build a network of suppliers in tourism** (skill/competence)
- **build business relationships** (skill/competence)
- **comply with food safety and hygiene** (skill/competence)
- **create solutions to problems** (skill/competence)
- **design materials for multimedia campaigns** (skill/competence)
- **design press kit for media** (skill/competence)
- **develop financial statistics reports** (skill/competence)
- **develop strategies for accessibility** (skill/competence)
- **develop tourist information materials** (skill/competence)
- **distribute local information materials** (skill/competence)
- **ensure infrastructure accessibility** (skill/competence)
- **geographical areas relevant to tourism** (knowledge)
- **handle personal identifiable information** (skill/competence)
- **handle touristic quantitative data** (skill/competence)
- **have computer literacy** (skill/competence)
- **keep up to date on local events** (skill/competence)
- **local area tourism industry** (knowledge)
- **maintain customer records** (skill/competence)
- **maintain customer service** (skill/competence)
- **manage budgets** (skill/competence)
- **manage medium term objectives** (skill/competence)
- **manage staff** (skill/competence)
- **oversee the design of touristic publications** (skill/competence)
- **oversee the printing of touristic publications** (skill/competence)
- **present reports** (skill/competence)
- **provide tourism related information** (skill/competence)
- **recruit employees** (skill/competence)
- **respond to customers' inquiries** (skill/competence)
- **tourism market** (knowledge)

## Optional

- assist clients with special needs (skill/competence)
- coordinate operational activities (skill/competence)
- ecotourism (knowledge)
- educate on sustainable tourism (skill/competence)
- engage local communities in the management of natural protected areas (skill/competence)
- improve customer traveling experiences with augmented reality (skill/competence)
- manage conservation of natural and cultural heritage (skill/competence)
- manage visitor flows in natural protected areas (skill/competence)
- manage website (skill/competence)
- perform market research (skill/competence)
- plan shifts of employees (skill/competence)
- prepare travel packages (skill/competence)
- promote virtual reality travelling experiences (skill/competence)
- read maps (skill/competence)
- self-service technologies in tourism (knowledge)
- support community-based tourism (skill/competence)
- support local tourism (skill/competence)
- train employees (skill/competence)
- use e-tourism platforms (skill/competence)
- virtual reality (knowledge)