---
name: office-manager
description: "Occupational skill for the role 'office manager' (also: office coordinator, administrative services manager, office supervisor, administrative manager, administrative supervisor, general office administrator). Use when the user asks for typical office manager work such as: Resolve customer complaints or answer customers' questions regarding policies and procedures.; Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.; Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes."
---

# Office Manager

Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.

## Core workflow

1. Resolve customer complaints or answer customers' questions regarding policies and procedures.
2. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
3. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
4. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
5. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
6. Train or instruct employees in job duties or company policies or arrange for training to be provided.
7. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
8. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

## How to use this skill

- Read `references/profile.md` for the occupation profile and scope.
- Consult `references/tasks.md` for the full task and activity inventory.
- Check `references/skills.md` for essential vs. optional competences.
- Check `references/tools.md` for the software commonly used in this role.

## Key competences (essential)

- analyse staff capacity
- cost management
- create a work atmosphere of continuous improvement
- give instructions to staff
- identify process improvements
- implement corporate governance
- manage administrative systems
- manage needs for stationery items
- manage office appliance requirements
- manage office facility systems
- manage staff
- office software
- perform clerical duties
- use different communication channels
- use office systems

## Hot technologies

- Intuit QuickBooks
- IBM SPSS Statistics
- Tableau
- Slack
- Salesforce software
- Microsoft Access
- Oracle Database
- Yardi software
- Adobe Acrobat
- Microsoft SharePoint

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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/6e6839b6-099c-4802-906e-7f2c8203ee69), O*NET 30.3 (43-1011.00). See manifest.json for licensing/attribution.*