---
name: after-sales-service-technician
description: "Occupational skill for the role 'after-sales service technician' (also: after-sales support technician, field technician, workshop technician, sales support technician, help-desk technician, after-sales installation technician). Use when the user asks for typical after-sales service technician work such as: typical after-sales service technician responsibilities"
---

# After-Sales Service Technician

After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.

## Core workflow


## How to use this skill

- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).

## Key competences (essential)

- advise on merchandise features
- characteristics of products
- characteristics of services
- communicate with customers
- contact customers
- create solutions to problems
- customer relationship management
- customer service
- ensure compliance with legal requirements
- execute after sales activities
- guarantee customer satisfaction
- implement customer follow-up
- implement sales strategies
- maintenance operations
- product comprehension

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d), O*NET 30.3 (49-9099.00). See manifest.json for licensing/attribution.*