# Competences — club host/club hostess

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/d1fc31d2-38e1-4000-85b7-3f82d2fbed9e).

## Essential

- **assist customers** (skill/competence)
- **assist guest departure** (skill/competence)
- **assist VIP guests** (skill/competence)
- **deal with aggressive behaviour** (skill/competence)
- **enforce regulations of selling alcoholic beverages to minors** (skill/competence)
- **greet guests** (skill/competence)
- **handle customer complaints** (skill/competence)
- **handle veterinary emergencies** (skill/competence)
- **maintain customer service** (skill/competence)
- **maintain relationship with customers** (skill/competence)
- **monitor guest access** (skill/competence)

## Optional

- accommodate special seating (skill/competence)
- advise guests on menus for special events (skill/competence)
- alcoholic beverage products (knowledge)
- arrange tables (skill/competence)
- assist at check-in (skill/competence)
- beverage products (knowledge)
- check tickets at venue entry (skill/competence)
- clean surfaces (skill/competence)
- control crowd (skill/competence)
- devise special promotions (skill/competence)
- handle cash flow (skill/competence)
- prepare alcoholic beverages (skill/competence)
- prepare mixed beverages (skill/competence)
- process reservations (skill/competence)
- serve beverages (skill/competence)
- take food and beverage orders from customers (skill/competence)
- tend to guests with special needs (skill/competence)