# Competences — lottery operator

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/d18a8976-a283-42ad-9541-75c49396dbd7).

## Essential

- **communicate with customers** (skill/competence)
- **data protection** (knowledge)
- **follow ethical code of conduct of gambling** (skill/competence)
- **games rules** (knowledge)
- **legal standards in gambling** (knowledge)
- **lottery company policies** (knowledge)
- **maintain lottery equipment** (skill/competence)
- **responsible gambling** (knowledge)
- **solve problems in gambling through digital means** (skill/competence)

## Optional

- analyse gambling data (skill/competence)
- announce bingo numbers (skill/competence)
- create gambling games concepts (skill/competence)
- gambling games (knowledge)
- identify indicators of problem gambling (skill/competence)
- lottery equipment (knowledge)
- maintain equipment (skill/competence)
- manage lottery operations (skill/competence)
- present reports (skill/competence)
- quality standards (knowledge)
- supervise betting shop staff (skill/competence)