# Tasks & work activities — pet and pet food specialised seller

Source: O*NET 30.3, occupation 41-2031.00 (Retail Salespersons) — manual nearest-occupation mapping via ISCO group 5223; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Greet customers and ascertain what each customer wants or needs.
- **[Supplemental]** Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- **[Core]** Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- **[Core]** Compute sales prices, total purchases, and receive and process cash or credit payment.
- **[Supplemental]** Maintain records related to sales.
- **[Core]** Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- **[Core]** Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- **[Core]** Answer questions regarding the store and its merchandise.
- **[Core]** Describe merchandise and explain use, operation, and care of merchandise to customers.
- **[Core]** Ticket, arrange, and display merchandise to promote sales.
- **[Supplemental]** Prepare sales slips or sales contracts.
- **[Core]** Place special orders or call other stores to find desired items.
- **[Core]** Demonstrate use or operation of merchandise.
- **[Core]** Clean shelves, counters, and tables.
- **[Core]** Exchange merchandise for customers and accept returns.
- **[Supplemental]** Bag or package purchases and wrap gifts.
- **[Supplemental]** Help customers try on or fit merchandise.
- **[Core]** Inventory stock and requisition new stock.
- **[Core]** Prepare merchandise for purchase or rental.
- **[Supplemental]** Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- **[Supplemental]** Estimate and quote trade-in allowances.
- **[Supplemental]** Estimate cost of repair or alteration of merchandise.
- **[Supplemental]** Estimate quantity and cost of merchandise required, such as paint or floor covering.
- **[Supplemental]** Rent merchandise to customers.

## Detailed work activities

- Advise customers on the use of products or services.
- Answer customer questions about goods or services.
- Arrange delivery of goods or services.
- Arrange services or reservations for patrons.
- Assist customers with product selection.
- Calculate costs of goods or services.
- Clean work areas.
- Demonstrate products to consumers.
- Estimate costs or terms of sales.
- Explain technical product or service information to customers.
- Gather customer or product information to determine customer needs.
- Greet customers, patrons, or visitors.
- Maintain records of sales or other business transactions.
- Monitor inventories of products or materials.
- Monitor work areas to provide security.
- Package materials or products.
- Prepare sales or other contracts.
- Process sales or other transactions.
- Purchase stocks of merchandise or supplies.
- Recommend products or services to customers.
- Reconcile records of sales or other financial transactions.
- Review laws or regulations to maintain professional knowledge.
- Sell products or services.
- Set up merchandise displays.