# Competences — post office counter clerk

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6a6e174e-cffa-49a9-9f2f-aa39c81cdee5).

## Essential

- **assist customers** (skill/competence)
- **characteristics of products** (knowledge)
- **characteristics of services** (knowledge)
- **communicate with customers** (skill/competence)
- **customer service** (knowledge)
- **deliver correspondence** (skill/competence)
- **handle financial transactions** (skill/competence)
- **issue sales invoices** (skill/competence)
- **operate cash register** (skill/competence)
- **process payments** (skill/competence)
- **satisfy customers** (skill/competence)
- **sell post office products** (skill/competence)

## Optional

- advise on financial matters (skill/competence)
- carry out active selling (skill/competence)
- convert currency (skill/competence)
- distribute pensions (skill/competence)
- financial markets (knowledge)
- financial products (knowledge)
- handle registered mail (skill/competence)
- maintain store cleanliness (skill/competence)
- offer financial services (skill/competence)
- promote financial products (skill/competence)
- register mail (skill/competence)
- sales argumentation (knowledge)
- types of pensions (knowledge)