# Tasks & work activities — quick service restaurant crew member

Source: O*NET 30.3, occupation 35-3023.00 (Fast Food and Counter Workers).

## Task statements

- **[Core]** Communicate with customers regarding orders, comments, and complaints.
- **[Core]** Accept payment from customers, and make change as necessary.
- **[Core]** Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- **[Core]** Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- **[Core]** Balance receipts and payments in cash registers.
- **[Core]** Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
- **[Core]** Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- **[Core]** Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
- **[Core]** Clean and organize eating, service, and kitchen areas.
- **[Core]** Monitor and order supplies or food items, and restock as necessary to maintain inventory.
- **[Core]** Brew coffee and tea, and fill containers with requested beverages.
- **[Core]** Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- **[Core]** Collect and return dirty dishes to the kitchen for washing.
- **[Core]** Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
- **[Core]** Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
- **[Core]** Set up dining areas for meals, and clear them following meals.
- **[Core]** Deliver orders to kitchens, and pick up and serve food when it is ready.
- **[Supplemental]** Wash dishes, glassware, and silverware after meals.
- **[Supplemental]** Notify kitchen personnel of shortages or special orders.
- **[Supplemental]** Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
- **[Supplemental]** Replenish foods at serving stations.
- **[Supplemental]** Perform personnel activities, such as supervising and training employees.
- **[Supplemental]** Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- **[Supplemental]** Distribute food to servers.
- **[Supplemental]** Add relishes and garnishes to food orders, according to instructions.
- **[Supplemental]** Arrange tables and decorations according to instructions.
- **[Supplemental]** Plan, prepare, and deliver meals to individuals with special dietary needs.

## Detailed work activities

- Add garnishes to food.
- Arrange food for serving.
- Arrange tables or dining areas.
- Balance receipts.
- Clean food preparation areas, facilities, or equipment.
- Clean food service areas.
- Clean tableware.
- Collect dirty dishes or other tableware.
- Communicate dining or order details to kitchen personnel.
- Communicate with customers to resolve complaints or ensure satisfaction.
- Cook foods.
- Deliver items.
- Manage preparation of special meals or diets.
- Move equipment, supplies or food to required locations.
- Operate cash registers.
- Order materials, supplies, or equipment.
- Package food or supplies.
- Prepare foods or meals.
- Prepare hot or cold beverages.
- Process customer bills or payments.
- Serve food or beverages.
- Stock serving stations or dining areas with food or supplies.
- Take customer orders.
- Train food preparation or food service personnel.