# Competences — quick service restaurant team leader

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/4a1125ee-5728-4b1f-b655-7b8eb2e27660).

## Essential

- **comply with food safety and hygiene** (skill/competence)
- **ensure food quality** (skill/competence)
- **execute opening and closing procedures** (skill/competence)
- **greet guests** (skill/competence)
- **handle customer complaints** (skill/competence)
- **maintain a safe, hygienic and secure working environment** (skill/competence)
- **maintain customer service** (skill/competence)
- **maintain personal hygiene standards** (skill/competence)
- **manage medium term objectives** (skill/competence)
- **manage staff** (skill/competence)
- **monitor stock level** (skill/competence)
- **plan medium to long term objectives** (skill/competence)
- **plan shifts of employees** (skill/competence)
- **process customer orders** (skill/competence)
- **supervise crew** (skill/competence)
- **supervise food quality** (skill/competence)
- **supervise the work of staff on different shifts** (skill/competence)
- **train employees** (skill/competence)
- **upsell products** (skill/competence)
- **work in a hospitality team** (skill/competence)

## Optional

- educate customers on coffee varieties (skill/competence)
- educate customers on tea varieties (skill/competence)
- handle glassware (skill/competence)