# Competences — railway passenger service agent

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9653fb92-ad48-4865-a471-f270302fa93b).

## Essential

- **advise customers on the product range of railway companies** (skill/competence)
- **assist passengers** (skill/competence)
- **collect customer data** (skill/competence)
- **communicate with customer service department** (skill/competence)
- **deliver a sales pitch** (skill/competence)
- **deliver outstanding service** (skill/competence)
- **guarantee customer satisfaction** (skill/competence)
- **identify customer's needs** (skill/competence)
- **implement marketing strategies** (skill/competence)
- **implement sales strategies** (skill/competence)
- **interpret customer non-verbal communication** (skill/competence)
- **listen actively** (skill/competence)
- **maintain updated professional knowledge** (skill/competence)
- **manage the customer experience** (skill/competence)
- **meet picking standards** (skill/competence)
- **provide high quality customer service** (skill/competence)
- **provide information on train routes** (skill/competence)
- **provide information to passengers** (skill/competence)
- **react calmly in stressful situations** (skill/competence)
- **relay messages through radio and telephone systems** (skill/competence)
- **represent the company** (skill/competence)
- **think proactively** (skill/competence)
- **write work-related reports** (skill/competence)

## Optional

- act reliably (skill/competence)
- have computer literacy (skill/competence)
- perform services in a flexible manner (skill/competence)
- persuade clients with alternatives (skill/competence)
- speak different languages (skill/competence)
- use microsoft office (skill/competence)
- work in a rail transport team (skill/competence)