# Competences — rental service representative in personal and household goods

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/2bedd02b-aeeb-4ed8-b1ae-29a706638414).

## Essential

- **achieve sales targets** (skill/competence)
- **apply numeracy skills** (skill/competence)
- **assist customers** (skill/competence)
- **communicate with customers** (skill/competence)
- **company policies** (knowledge)
- **financial capability** (knowledge)
- **guarantee customer satisfaction** (skill/competence)
- **handle financial transactions** (skill/competence)
- **handle rental overdues** (skill/competence)
- **have computer literacy** (skill/competence)
- **identify customer's needs** (skill/competence)
- **maintain inventory of rented items** (skill/competence)
- **manage claims process** (skill/competence)
- **perform multiple tasks at the same time** (skill/competence)
- **process data** (skill/competence)
- **process payments** (skill/competence)
- **product comprehension** (knowledge)
- **provide customer follow-up services** (skill/competence)
- **provide customers with price information** (skill/competence)
- **record customers' personal data** (skill/competence)
- **review completed contracts** (skill/competence)
- **work independently in rental services** (skill/competence)

## Optional