# Tasks & work activities — rental service representative in personal and household goods

Source: O*NET 30.3, occupation 41-2021.00 (Counter and Rental Clerks) — manual nearest-occupation mapping via ISCO group 5249; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Compute charges for merchandise or services and receive payments.
- **[Core]** Prepare merchandise for display or for purchase or rental.
- **[Core]** Recommend and provide advice on a wide variety of products and services.
- **[Core]** Answer telephones to provide information and receive orders.
- **[Core]** Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- **[Core]** Keep records of transactions and of the number of customers entering an establishment.
- **[Core]** Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- **[Core]** Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
- **[Core]** Inspect and adjust rental items to meet needs of customer.
- **[Core]** Explain rental fees, policies, and procedures.
- **[Core]** Reserve items for requested times and keep records of items rented.
- **[Core]** Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- **[Core]** Rent items, arrange for provision of services to customers, and accept returns.
- **[Core]** Provide information about rental items, such as availability, operation, or description.
- **[Core]** Advise customers on use and care of merchandise.
- **[Supplemental]** Allocate equipment to participants in sporting events or recreational activities.

## Detailed work activities

- Advise customers on the use of products or services.
- Answer customer questions about goods or services.
- Arrange services or reservations for patrons.
- Calculate costs of goods or services.
- Examine condition of property or products.
- Explain financial information to customers.
- Explain technical product or service information to customers.
- Gather customer or product information to determine customer needs.
- Greet customers, patrons, or visitors.
- Maintain records of sales or other business transactions.
- Prepare sales or other contracts.
- Process sales or other transactions.
- Recommend products or services to customers.
- Sell products or services.
- Set up merchandise displays.
- Take product orders from customers.