# Tasks & work activities — ship steward/ship stewardess

Source: O*NET 30.3, occupation 53-2031.00 (Flight Attendants).

## Task statements

- **[Core]** Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
- **[Core]** Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- **[Core]** Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- **[Core]** Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- **[Core]** Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- **[Core]** Administer first aid to passengers in distress.
- **[Core]** Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- **[Core]** Prepare passengers and aircraft for landing, following procedures.
- **[Core]** Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.
- **[Core]** Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- **[Core]** Reassure passengers when situations, such as turbulence, are encountered.
- **[Core]** Announce flight delays and descent preparations.
- **[Core]** Inspect passenger tickets to verify information and to obtain destination information.
- **[Core]** Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- **[Core]** Assist passengers entering or disembarking the aircraft.
- **[Core]** Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
- **[Core]** Greet passengers boarding aircraft and direct them to assigned seats.
- **[Core]** Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
- **[Core]** Operate audio and video systems.
- **[Core]** Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
- **[Core]** Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
- **[Core]** Collect money for meals and beverages.
- **[Core]** Heat and serve prepared foods.
- **[Supplemental]** Take inventory of headsets, alcoholic beverages, and money collected.
- **[Supplemental]** Sell alcoholic beverages to passengers.

## Detailed work activities

- Assist customers to ensure comfort or safety.
- Assist others during emergencies.
- Assist passengers during vehicle boarding.
- Clean vehicles or vehicle components.
- Collect fares or payment from customers.
- Inspect aircraft or aircraft components.
- Inspect facilities to ensure compliance with safety, quality, or service standards.
- Maintain surveillance of individuals or establishments.
- Monitor activities of individuals to ensure safety or compliance with rules.
- Monitor availability of equipment or supplies.
- Monitor patron activities to identify problems or potential problems.
- Operate communications equipment or systems.
- Provide first aid or rescue assistance in emergencies.
- Provide transportation information to passengers or customers.
- Receive information or instructions for performing work assignments.
- Record operational details of travel.
- Resolve issues affecting transportation operations.
- Sell products or services.
- Verify information or specifications.