# Tasks & work activities — victim support officer

Source: O*NET 30.3, occupation 21-1023.00 (Mental Health and Substance Abuse Social Workers) — manual nearest-occupation mapping via ISCO group 2635; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
- **[Core]** Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
- **[Core]** Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
- **[Core]** Increase social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.
- **[Core]** Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
- **[Core]** Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- **[Core]** Monitor, evaluate, and record client progress with respect to treatment goals.
- **[Core]** Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
- **[Core]** Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
- **[Core]** Modify treatment plans according to changes in client status.
- **[Supplemental]** Plan or conduct programs to prevent substance abuse, combat social problems, or improve health or counseling services in community.
- **[Core]** Supervise or direct other workers who provide services to clients or patients.
- **[Supplemental]** Develop or advise on social policy or assist in community development.

## Detailed work activities

- Advise others on social or educational issues.
- Assist clients in handling details of daily life.
- Collaborate with other professionals to assess client needs or plan treatments.
- Collect information about clients.
- Conduct research on social issues.
- Counsel clients or patients regarding personal issues.
- Counsel clients or patients with substance abuse issues.
- Counsel family members of clients or patients.
- Interview clients to gather information about their backgrounds, needs, or progress.
- Lead classes or community events.
- Maintain client records.
- Maintain professional social services knowledge.
- Modify treatment plans to accommodate client needs.
- Monitor clients to evaluate treatment progress.
- Plan programs to address community health issues.
- Refer clients to community or social service programs.
- Supervise workers providing client or patient services.