skillfactor-pipeline/data/gated/contact-centre-supervisor.jsonl

{"job_id": "SAxSASX8Hz-nwr9cAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a Front Desk Supervisor at a hotel, focusing on guest check-in/check-out and front desk operations. While it involves supervising employees and customer service, it's specific to the hospitality industry (hotel front desk) and not a general contact centre environment. The role woul", "title": "Front Desk Supervisor/Customer Service - Hilton $16-$35/hr"}
{"job_id": "FE_28wLFpdQ7kzx1AAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad explicitly seeks a \"Call Center Supervisor\", which is a direct synonym of \"Contact Centre Supervisor\". The description confirms this by detailing supervisory responsibilities for customer service representatives (CSRs).", "title": "Supervisor - Call Center (Temporary, Remote McAllen, TX)"}
{"job_id": "MfbKe6bRLM3nhWOZAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'Manager' role, which while related to supervision, represents a higher level of responsibility than a 'Supervisor'. The ESCO definition focuses on overseeing and coordinating *employees*, not overall operations management. A person hired into this role would introduce themselves", "title": "Manager, Call Center Operations"}
{"job_id": "2e7sXy3l8jhfobigAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title includes 'Customer Service Manager' which is a direct synonym of 'contact centre supervisor'. The opening confirms experience in a call center (a type of contact center).", "title": "Customer Service Manager - Call center"}
{"job_id": "Qz4cls516wDpnu3qAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title includes \"Call Center Supervisor\", which is a direct synonym of the target occupation. The opening does not contradict this.", "title": "Resident Billing Call Center Supervisor"}
{"job_id": "NZpGuXJz-2S2dL_NAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title is 'Contact Center Manager', which implies a higher level of responsibility than a supervisor. The opening paragraph focuses on the company's overall business and does not describe supervisory duties.", "title": "Contact Center Manager"}
{"job_id": "a4C_r_0Zd3776-wAAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title is a direct match for the target occupation. The opening describes supervisory responsibilities within a contact center, aligning with the ESCO definition of overseeing and coordinating contact center employees to ensure smooth operations.", "title": "Contact Center Supervisor"}
{"job_id": "iPdYsMuGMIiklhhMAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad explicitly seeks a 'Call Center Supervisor' which is a direct synonym of the target occupation 'contact centre supervisor'. The responsibilities listed (overseeing customer service representatives and managing contact center operations) align perfectly with the ESCO definition.", "title": "Call Center Supervisor (4763)"}
{"job_id": "eEeBh8EbhPktLYmZAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'Call Center Manager', which while related to a contact centre supervisor, represents a higher level of responsibility - managing supervisors rather than being one. The ESCO definition focuses on *being* a supervisor who oversees employees and tasks; this role manages those super", "title": "Call Center Manager"}
{"job_id": "2zMY6vmkF9gvvijgAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad focuses on managing store operations and profitability, which is outside the scope of a contact centre supervisor. While customer service is mentioned, it's within a broader retail context, not a dedicated contact centre environment. The role sounds more like a retail store manager or sim", "title": "Customer Experience Supervisor"}
{"job_id": "v2Ed2ucOPlsdmHzOAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title includes \"Supervisor Contact Center\", which is a direct synonym of \"contact centre supervisor\". The opening paragraph does not introduce any contradictory information.", "title": "Supervisor Contact Center"}
{"job_id": "GoibPsOu44wcgTCjAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title includes \"Call Center Supervisor\", which is a direct synonym of the target occupation \"contact centre supervisor\". The opening text further describes a supervisory role within a call center environment, aligning with the ESCO definition.", "title": "Call Center Supervisor / Manager"}
{"job_id": "8-aTYWopxzpuOmksAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title is 'Manager', which indicates a higher level of responsibility than a 'Supervisor'. While the description mentions overseeing call center operations and leading teams, the managerial aspect shifts the role away from direct supervision of employees' tasks, training, and issue resolut", "title": "Manager, Customer Service (Call Center)"}
{"job_id": "dnn2MDqqUcXxfVtxAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad explicitly mentions \"Call Center Supervisor\" in the title and describes supervisory responsibilities aligning with the ESCO definition (overseeing operations, resolving issues, training employees). The opening details shift management and issue resolution which are core supervisor duties.", "title": "TSS - Call Center Supervisor Job at Penske in Kenhorst"}
{"job_id": "ijuruq7XCyd8PFANAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title is 'Call Center Manager', which implies a higher level of responsibility than a supervisor. While there's mention of a contact center team, the advertised role is management, not supervision as defined by the ESCO definition.", "title": "Call Center Manager"}
{"job_id": "uszmW7foA0SDR4eSAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'Manager' role, specifically a 'Call Center Manager'. While it involves a call center, the supervisory aspect of the target occupation is not the primary focus. The title and opening emphasize management responsibilities beyond just supervising employees - leading operations impl", "title": "Confirmation Call Center Manager"}
{"job_id": "npJ9j6yga5LlLXraAAAAAA==", "relevant": false, "stage": "llm", "reason": "While there is overlap in supervisory duties (training, monitoring performance), this ad focuses specifically on a *switchboard* supervisor. A switchboard is a specific type of communication system, and the role centers around its operation, not general contact centre operations or customer service.", "title": "Switchboard Supervisor"}
{"job_id": "khAlcri636yrWm0gAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title is 'Call Center Operations Manager'. While it relates to a call center environment, 'Manager' implies a higher level of responsibility than a 'Supervisor'. The opening focuses on the staffing firm itself and doesn't describe supervisory duties. Therefore, this isn't a direct match f", "title": "Call Center Operations Manager"}
{"job_id": "RdkqVFNxIBiMyza-AAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a Distribution Center Supervisor, which is distinct from a Contact Centre/Customer Service Supervisor. While both are supervisory roles, they oversee different functions and teams. The opening describes the company and general opportunities but does not indicate any connection to c", "title": "Distribution Center Supervisor"}
{"job_id": "Hq83G10LtN8Y3fCDAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'Training Manager' which is a distinct role from 'Contact Centre Supervisor'. While training *is* a component of a supervisor's duties, this position focuses solely on training and development, not the overall supervision and coordination of contact centre employees. The person h", "title": "Training Manager (Call Center)"}
{"job_id": "HwWTqPKBZXRKtBk5AAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad explicitly mentions \"Contact Centre Supervisor\" in the opening and seeks someone to lead a contact centre team, aligning directly with the ESCO definition. The 'Out of Hours Lead' aspect denotes a specific scheduling component but doesn't alter the core supervisory role.", "title": "Out of Hours Contact Centre Lead"}
{"job_id": "BBDIJxLhPcFJD-IqAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for an 'Engagement Center Manager' which, while related to a contact/call center, focuses on *patient engagement* within a pharmaceutical context. This is a different role family than directly supervising contact centre employees and ensuring smooth daily operations as defined in the E", "title": "Pharmaceutical Call Center Manager - Hyrbrid"}
{"job_id": "CsfHgF127vG-ogXzAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad focuses on the homebuilding industry and company history. While 'Customer Care' is mentioned in the title, the provided text does not describe supervisory responsibilities within a contact centre or customer service team. The role appears to be related to overall customer experience manag", "title": "Customer Care Manager"}
{"job_id": "l2aO0KUFPRseDv6iAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title is 'Call Centre Representative' and the opening describes an 'office assistant' position. Neither of these roles match the target occupation of 'contact centre supervisor'. The description focuses on basic office skills and customer interaction at a representative level, not supervi", "title": "Call Centre Representative"}
{"job_id": "1Tl0IxVQGCjjTSpZAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad explicitly mentions \"Supervisor\" and specifies a \"Contact Center\" (Roadside Assistance Contact Center). This directly aligns with the target occupation of \"contact centre supervisor\" / \"customer service supervisor\". The opening focuses on details related to the position rather than a diff", "title": "Supervisor l, Roadside Assistance Contact Center (2nd Shift)"}
{"job_id": "uyiNZ5MDgn0A2a1fAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad explicitly mentions supervising associates on customer service and leading training initiatives which aligns directly with the ESCO definition of a contact centre/customer service supervisor. The title 'Customer Experience Supervisor' is close enough to be considered a synonym for 'contac", "title": "Customer Experience Supervisor I - Lehigh Valley Mall"}
{"job_id": "k-baE9sA4jAfUO2VAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title includes 'Supervisor' and the opening describes overseeing operations related to a \"center\" (assistance center), aligning with the ESCO definition of a contact centre supervisor who oversees employees and daily operations.", "title": "Supervisor - Overseas Assistance Center"}
{"job_id": "XM3i-Fbfm-uI9UEPAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title is 'Customer Service Supervisor', which is a direct synonym of 'contact centre supervisor'. The opening describes supervisory responsibilities related to customer service and employee support, aligning with the ESCO definition.", "title": "Customer Service Supervisor"}
{"job_id": "Ll5ZDPba91d7A5qAAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad describes a store supervisor role focused on retail operations (sales, stocking, safety) *in addition to* customer service. While it includes customer service responsibilities, the primary focus is not supervising contact centre/customer service employees as defined in the ESCO definition", "title": "Customer Service Supervisor"}
{"job_id": "cUgOSAAAaf4tCVWjAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for an Assistant *Manager*, which is a different role family than a Supervisor. While there's supervisory responsibility mentioned, it's within a broader management scope and doesn't align with the ESCO definition of overseeing and coordinating contact centre employees specifically. Th", "title": "Full Time Assistant Customer Service Manager DLT"}
{"job_id": "LLPttgtjWtUNSFP0AAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title is a direct synonym of the target occupation ('Customer Service Supervisor' = 'Contact Centre Supervisor'). The opening describes supervisory responsibilities over customer service representatives which aligns with the ESCO definition of overseeing and coordinating contact centre em", "title": "Customer Service Supervisor"}
{"job_id": "b7HWoAfSg54ayVTBAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad focuses on airport operations supervision, specifically at an airport. While it involves supervising staff, the context is entirely different from a contact centre/customer service environment. The tasks described (compliance with airport policies, safety standards) are not core to the ES", "title": "Supervisor for Full Service- IAD"}
{"job_id": "yPp2mb3LjmOZBUccAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad focuses on cashiering, returns, and general store operations, with training as a secondary responsibility. While it mentions 'Customer Service Associates', the primary focus is not supervising a contact/call centre team or overseeing daily contact centre operations as defined in the ESCO ", "title": "Customer Service Supervisor"}
{"job_id": "DknudlH3aXEY8ySIAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title is 'Customer Service Supervisor', which is a direct synonym of 'contact centre supervisor'. The opening does not contradict this; it describes the company culture and values but doesn't change the core role being advertised.", "title": "Customer Service Supervisor"}
{"job_id": "vILjxz0mFeYJyADYAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title 'Front End Service Team Supervisor' is a direct synonym of 'contact centre supervisor' / 'customer service supervisor'. The opening focuses on compensation details but doesn't contradict the supervisory role indicated in the title.", "title": "Front End Service Team Supervisor"}
{"job_id": "Lcx03PW5TOgi8GhoAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a Customer Service Manager who oversees sales floor operations and achieving sales goals. While it involves leading a team, the focus is on *sales* management, not supervising contact centre employees or ensuring smooth operation of a contact centre as defined in the ESCO definitio", "title": "Customer Service Manager"}
{"job_id": "2w8C5KuemtKOeG1vAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad focuses on \"Guest Experience\" within a retail environment (Dash In stores). While it involves supervising a team, the core function is about enhancing customer experience in a store setting, not overseeing contact centre operations as defined by the ESCO definition. The title and descript", "title": "Guest Experience Supervisor"}
{"job_id": "8cOurp6vrnzM95uIAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad focuses on retail operations and customer service within a grocery store setting ('Food Lion'). While it mentions 'customer service', the primary purpose is providing in-store shopping experience, not supervising a contact/call centre team. The title 'Customer Service Leader' suggests lea", "title": "PT Customer Service Leader"}
{"job_id": "5McOmhr5TLbL6VWcAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title 'Customer Support Supervisor' is a direct synonym of 'contact centre supervisor'. The opening describes responsibilities directly aligned with supervising a customer-facing team and improving their performance - core functions of the target occupation as defined by ESCO.", "title": "Customer Support Supervisor"}
{"job_id": "j4l0UBQvdau43KHTAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad explicitly mentions managing a team of Customer Service Representatives (CSRs), which aligns directly with the ESCO definition of a Contact Centre Supervisor overseeing and coordinating contact centre employees. The 'Lead' title is a seniority prefix that doesn't change the core function.", "title": "Customer Service Lead"}
{"job_id": "f0rso-CpgV_1g1hSAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title includes 'Customer Service Supervisor', which is a direct synonym of 'contact centre supervisor'. The job summary details supervisory responsibilities over customer service operations, aligning with the ESCO definition.", "title": "Airport Customer Service Supervisor (AM Shift Part-Time)"}
{"job_id": "zXvEm7zlc5tobry9AAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title is 'Customer Service Supervisor', which is a direct synonym of 'contact centre supervisor'. The opening paragraph confirms this by stating it involves managing and supervising CSR (customer service representative) staff - employees within a contact center.", "title": "Customer Service Supervisor - New Britain"}
{"job_id": "5h7NUgBA1mdUvP45AAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title explicitly states \"Customer Service Supervisor\", which is a direct synonym of \"contact centre supervisor\". The opening paragraph further confirms this by describing supervisory responsibilities within a call center environment, aligning with the ESCO definition.", "title": "Customer Service Supervisor - York, Pennsylvania at PrimeSource Building Products York, PA"}
{"job_id": "Pa6VCRj4zUNoXVjdAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title is 'Customer Service Supervisor', which is a direct synonym of 'contact centre supervisor'. The opening paragraph describes supervisory responsibilities aligning with the ESCO definition (maintaining smooth operation, contributing to success). While it includes Starbucks-specific br", "title": "Customer Service Supervisor"}
{"job_id": "FYY1qoJ9pkGKMMsBAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title is 'Customer Service Manager', which while related to contact centre supervision, implies broader strategic responsibility beyond *supervising* a team of contact centre employees. The description focuses on managing all customer service activities and making recommendations across t", "title": "CUSTOMER SERVICE MANAGER"}
{"job_id": "FPt6kb8YOELgNbGBAAAAAA==", "relevant": false, "stage": "blocklist", "reason": "role family: marketing", "title": "Marketing / Customer Service Manager"}
{"job_id": "_cIg2NmTB7lXjyy5AAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'District Customer Service Manager', which implies broader management responsibilities beyond *supervising* contact centre employees. The description focuses on station environment and operations within a transit authority - this is not the target occupation. While it involves cu", "title": "District Customer Service Manager"}
{"job_id": "lzaXnXOoV0Q0Z6KhAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title is 'Customer Service Supervisor', which is a direct synonym of 'contact centre supervisor'. The opening does not contradict this; it describes the company and its values. A person hired for this role would reasonably introduce themselves as a Customer Service/Contact Centre Supervis", "title": "Customer Service Supervisor"}
{"job_id": "I7LGgrtys9YtwIq5AAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for an Assistant Manager in Retail Operations, specifically at a grocery store (Food Lion). While customer service may be *part* of this role, the primary focus and title indicate a broader management position within retail, not direct supervision of contact centre/customer service emp", "title": "FT Assistant Manager Customer Service"}
{"job_id": "Ep7LTXkCszNT9n24AAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a store manager role focused on front-end operations (returns, registers) within a retail environment. While it mentions 'customer service', the core responsibilities and context are not those of supervising a contact centre or its employees. The title 'Customer Service Manager' is", "title": "Customer Service Manager"}
{"job_id": "jCNmN-Jy-pO2_x2RAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a Shift Supervisor at a travel plaza (Dunkin'). While it involves supervision, it's within a retail/food service context, not a contact centre or customer service environment. The role doesn't align with the ESCO definition of overseeing and coordinating *contact centre* employees.", "title": "Shift Supervisor - Dunkin'"}
{"job_id": "TVIGSACxIynB1KHbAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad title 'Service Lead Supervisor' is a synonym for 'contact centre supervisor/customer service supervisor'. The opening paragraph describes responsibilities directly aligned with supervising team members and enforcing procedures - core functions of the target occupation as defined by ESCO. ", "title": "Service Lead Supervisor"}
{"job_id": "409MdCvdMoEFzcyRAAAAAA==", "relevant": false, "stage": "blocklist", "reason": "role family: sales", "title": "Manager, Sales and Customer Service"}
{"job_id": "anb4FMy0uKnzJS7EAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a Hospitality Supervisor, which is distinct from a Contact Centre/Customer Service Supervisor. While both involve supervision, they operate in different environments and industries. The opening focuses on hospitality services, not contact centre operations.", "title": "Hospitality Supervisor"}
{"job_id": "N7J_OtZkNDp9ycuOAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'Customer Lead' within a retail operation (Food Lion). While it mentions customer service, the primary focus is on retail operations and providing in-store shopping experiences, not supervising contact centre employees or managing call centre activities. The role doesn't align wi", "title": "PT Customer Lead"}
{"job_id": "Md6cGw1tWGEZWE0rAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'Retail Supervisor', which is distinct from a 'Contact Centre Supervisor'. While both involve supervision, they operate in different environments and have different core responsibilities. The opening focuses on retail-specific benefits and doesn't mention any contact centre or cu", "title": "Retail Supervisor"}
{"job_id": "EDjWHOTm_ohLVvX5AAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a Shift Manager at Papa John's, which focuses on restaurant operations and profitability. While it involves supervising employees and ensuring customer service, it's within a food service context, not a contact centre/customer service environment. The role doesn't align with the ES", "title": "Hourly Shift Manager"}
{"job_id": "woi-Y-Td0jcZfy_zAAAAAA==", "relevant": false, "stage": "blocklist", "reason": "role family: management", "title": "Call Center Project Manager, Analyst"}
{"job_id": "5l0oT-yenSr-5ZxdAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'Sr. Manager', which is a higher level role than a supervisor. While it involves overseeing a call center, the primary function described is management and direction of a division, not direct supervision of employees' tasks and daily operations as defined in the ESCO definition.", "title": "Sr. Manager, Customer Care (Call Center)"}
{"job_id": "nfR-ndui31UBjjKxAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title is 'Customer Service (Call Center) Manager', which implies a management role *above* a supervisor. While related to contact centres, it's not the target occupation itself. The opening focuses on benefits and pay rather than supervisory duties.", "title": "Customer Service (Call Center) Manager"}
{"job_id": "5zVJLdMOoWWkvfQoAAAAAA==", "relevant": true, "stage": "llm", "reason": "The job ad explicitly seeks a \"Supervisor - Call Center\", which is a direct synonym of \"Contact Centre Supervisor\". The description details supervisory responsibilities aligning with the ESCO definition (overseeing staff, ensuring quality, scheduling duties).", "title": "Supervisor - Call Center (Temporary, Remote McAllen, TX)"}
{"job_id": "B67lGsFbG26HKV82AAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad is for a 'Manager' role overseeing *other managers*. While it involves a call centre/customer service environment, the primary function is managing management - not directly supervising contact centre employees as defined in the ESCO definition. The person hired would introduce themselves", "title": "Manager - Customer Service Call Centre"}
{"job_id": "hg-vZhn_2aAjGY3aAAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title includes \"Manager\" which suggests a higher level of responsibility than a supervisor. While there's overlap in duties, a manager typically has broader strategic and budgetary control compared to a supervisor who focuses on day-to-day operations and team coordination. The opening fur", "title": "Call Center Manager/Representative"}
{"job_id": "rVI0C32kJVgAWIe0AAAAAA==", "relevant": false, "stage": "llm", "reason": "The job ad title is 'Call Center Manager', which implies a higher level of responsibility than a 'Contact Centre Supervisor'. While there's overlap in duties (overseeing operations, leading teams), the manager role typically has broader strategic and budgetary responsibilities not explicitly mention", "title": "Call Center Manager"}