# Tasks & work activities — advertising assistant

Source: O*NET 30.3, occupation 43-6014.00 (Secretaries and Administrative Assistants, Except Legal, Medical, and Executive) — manual nearest-occupation mapping via ISCO group 4419; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Use computers for various applications, such as database management or word processing.
- **[Core]** Create, maintain, and enter information into databases.
- **[Core]** Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- **[Core]** Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- **[Core]** Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- **[Supplemental]** Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- **[Supplemental]** Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- **[Supplemental]** Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- **[Supplemental]** Develop or maintain internal or external company Web sites.
- **[Core]** Train and assist staff with computer usage.
- **[Core]** Prepare conference or event materials, such as flyers or invitations.
- **[Core]** Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- **[Core]** Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- **[Core]** Locate and attach appropriate files to incoming correspondence requiring replies.
- **[Core]** Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- **[Core]** Complete forms in accordance with company procedures.
- **[Core]** Make copies of correspondence or other printed material.
- **[Core]** Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- **[Core]** Learn to operate new office technologies as they are developed and implemented.
- **[Core]** Maintain scheduling and event calendars.
- **[Core]** Schedule and confirm appointments for clients, customers, or supervisors.
- **[Supplemental]** Manage projects or contribute to committee or team work.
- **[Supplemental]** Mail newsletters, promotional material, or other information.
- **[Core]** Order and dispense supplies.
- **[Core]** Conduct searches to find needed information, using such sources as the Internet.
- **[Supplemental]** Provide services to customers, such as order placement or account information.
- **[Supplemental]** Prepare and mail checks.
- **[Supplemental]** Establish work procedures or schedules and keep track of the daily work of clerical staff.
- **[Supplemental]** Arrange conference, meeting, or travel reservations for office personnel.
- **[Core]** Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- **[Supplemental]** Supervise other clerical staff and provide training and orientation to new staff.

## Detailed work activities

- Answer telephones to direct calls or provide information.
- Collect deposits, payments or fees.
- Compile data or documentation.
- Coordinate operational activities.
- Develop computer or online applications.
- Develop organizational policies or programs.
- Discuss account status or activity with customers or patrons.
- Distribute incoming mail.
- Distribute materials to employees or customers.
- Enter information into databases or software programs.
- Execute sales or other financial transactions.
- Greet customers, patrons, or visitors.
- Issue documentation or identification to customers or employees.
- Maintain current knowledge related to work activities.
- Make travel, accommodations, or entertainment arrangements for others.
- Manage clerical or administrative activities.
- Operate communications equipment or systems.
- Operate computers or computerized equipment.
- Operate office equipment.
- Order materials, supplies, or equipment.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Prepare employee work schedules.
- Prepare informational or reference materials.
- Proofread documents, records, or other files to ensure accuracy.
- Record information from meetings or other formal proceedings.
- Record personnel information.
- Refer customers to appropriate personnel.
- Report maintenance or equipment problems to appropriate personnel.
- Route mail to correct destinations.
- Schedule appointments.
- Schedule operational activities.
- Search files, databases or reference materials to obtain needed information.
- Select resources needed to accomplish tasks.
- Send information, materials or documentation.
- Supervise clerical or administrative personnel.
- Train personnel.