# Tasks & work activities — camping ground operative

Source: O*NET 30.3, occupation 43-4081.00 (Hotel, Motel, and Resort Desk Clerks) — manual nearest-occupation mapping via ISCO group 4224; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- **[Core]** Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- **[Core]** Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- **[Core]** Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- **[Supplemental]** Plan, schedule or supervise the work of other employees.
- **[Core]** Greet, register, and assign rooms to guests of hotels or motels.
- **[Core]** Verify customers' credit, and establish how the customer will pay for the accommodation.
- **[Core]** Keep records of room availability and guests' accounts, manually or using computers.
- **[Core]** Compute bills, collect payments, and make change for guests.
- **[Core]** Issue room keys and escort instructions to bellhops.
- **[Core]** Review accounts and charges with guests during the check out process.
- **[Core]** Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- **[Core]** Transmit and receive messages, using telephones or telephone switchboards.
- **[Core]** Contact housekeeping or maintenance staff when guests report problems.
- **[Core]** Make and confirm reservations.
- **[Core]** Record guest comments or complaints, referring customers to managers as necessary.
- **[Core]** Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- **[Core]** Arrange tours, taxis, or restaurant reservations for customers.
- **[Core]** Deposit guests' valuables in hotel safes or safe-deposit boxes.
- **[Core]** Date-stamp, sort, and rack incoming mail and messages.

## Detailed work activities

- Arrange food for serving.
- Calculate costs of goods or services.
- Clean facilities or equipment.
- Collect deposits, payments or fees.
- Discuss account status or activity with customers or patrons.
- Discuss goods or services information with customers or patrons.
- Distribute materials to employees or customers.
- Execute sales or other financial transactions.
- Greet customers, patrons, or visitors.
- Maintain financial or account records.
- Make travel, accommodations, or entertainment arrangements for others.
- Operate communications equipment or systems.
- Prepare employee work schedules.
- Provide information to coworkers.
- Refer customers to appropriate personnel.
- Report maintenance or equipment problems to appropriate personnel.
- Sort mail.
- Store items.
- Supervise clerical or administrative personnel.
- Verify accuracy of financial or transactional data.