# Tasks & work activities — casino gaming manager

Source: O*NET 30.3, occupation 11-9071.00 (Gambling Managers).

## Task statements

- **[Core]** Market or promote the casino to bring in business.
- **[Core]** Resolve customer complaints regarding problems, such as payout errors.
- **[Core]** Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- **[Core]** Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
- **[Core]** Train new workers or evaluate their performance.
- **[Core]** Explain and interpret house rules, such as game rules or betting limits.
- **[Core]** Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- **[Core]** Interview and hire workers.
- **[Core]** Prepare work schedules and station arrangements and keep attendance records.
- **[Core]** Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
- **[Core]** Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
- **[Core]** Track supplies of money to tables and perform any required paperwork.
- **[Supplemental]** Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
- **[Supplemental]** Set and maintain a bank and table limit for each game.
- **[Supplemental]** Monitor credit extended to players.
- **[Supplemental]** Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- **[Supplemental]** Record, collect, or pay off bets, issuing receipts as necessary.
- **[Supplemental]** Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
- **[Supplemental]** Notify board attendants of table vacancies so that waiting patrons can play.

## Detailed work activities

- Collect payments for goods or services.
- Communicate organizational policies and procedures.
- Compile operational data.
- Conduct employee training programs.
- Conduct financial or regulatory audits.
- Coordinate enforcement of laws or regulations.
- Determine pricing or monetary policies.
- Develop organizational policies or programs.
- Enforce rules or regulations.
- Evaluate employee performance.
- Hire personnel.
- Interview employees, customers, or others to collect information.
- Maintain knowledge of current developments in area of expertise.
- Maintain personnel records.
- Manage guest services.
- Monitor activities of individuals to ensure safety or compliance with rules.
- Monitor flow of cash or other resources.
- Monitor resources.
- Prepare staff schedules or work assignments.
- Promote products, services, or programs.
- Resolve customer complaints or problems.
- Signal others to coordinate work activities.