feat: customer-service-representative skill package v0.1.0
This commit is contained in:
skillfactor-pipeline
31
PROVENANCE.md
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PROVENANCE.md
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# Data provenance — customer-service-representative
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Where the content of this skill package comes from, counted by
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content items (tasks, competences, tools, evidence entries, curated
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knowledge). Rendered live by Gitea:
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```mermaid
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%%{init: {'theme':'base','themeVariables':{'pie1':'#f9a825','pie2':'#1e88e5','pie3':'#ff355e','pie4':'#d97757','pie5':'#8e24aa','pieOuterStrokeWidth':'0px','pieSectionTextColor':'#fff'}}}%%
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pie showData
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title Content sources — customer-service-representative
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"ESCO (occupation & competences)" : 40
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"O*NET (tasks & tools)" : 140
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"Job boards (market evidence)" : 43
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"Anthropic official Claude skills" : 5
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"External AI skill packs (mapped)" : 165
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```
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| Source | Items | Share | Files |
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|---|---|---|---|
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| ESCO (occupation & competences) | 40 | 10.2 % | references/profile.md, references/skills.md |
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| O*NET (tasks & tools) | 140 | 35.6 % | references/tasks.md, references/tools.md |
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| Job boards (market evidence) | 43 | 10.9 % | references/market.md (full report) + "Market evidence" headline sections |
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| Wikipedia & AI expert curation | 0 | 0.0 % | glossary, literature, usecases, intake, quality, evals/ |
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| Anthropic official Claude skills | 5 | 1.3 % | references/ai-skills.md, section "anthropics/skills" (official Claude Code skills) |
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| External AI skill packs (mapped) | 165 | 42.0 % | references/ai-skills.md (per-source attribution inside) |
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| Stack Exchange practitioner Q&A (CC-BY-SA) | 0 | 0.0 % | references/practitioner-qa.md (per-entry attribution inside) |
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Licensing: O*NET (USDOL/ETA, CC BY 4.0) · ESCO (© European Union) ·
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job-ad evidence via official APIs (JSearch/Adzuna) · Wikipedia content
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paraphrased with source URLs — never copied · external AI skills are
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linked, not copied (Apache-2.0/MIT/source-available, see ai-skills.md).
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60
SKILL.md
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60
SKILL.md
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---
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name: customer-service-representative
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description: "Occupational skill for the role 'customer service representative' (also: customer experience manager, customer relations officer, information office worker, customer service officer, customer service person, customer feedback representative). Use when the user asks for typical customer service representative work such as: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.; Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.; Check to ensure that appropriate changes were made to resolve customers' problems."
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---
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# Customer Service Representative
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Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
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## Core workflow
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1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
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2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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3. Check to ensure that appropriate changes were made to resolve customers' problems.
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4. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
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5. Refer unresolved customer grievances to designated departments for further investigation.
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6. Determine charges for services requested, collect deposits or payments, or arrange for billing.
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7. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- apply conflict management
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- apply knowledge of human behaviour
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- communicate with customers
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- control of expenses
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- create solutions to problems
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- customer service
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- determine charges for customer services
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- ensure client orientation
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- guarantee customer satisfaction
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- have computer literacy
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- identify customer's needs
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- implement customer follow-up
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- keep records of customer interaction
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- knowledge base
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- listen actively
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## Hot technologies
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- Intuit QuickBooks
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- Slack
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- Salesforce software
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- Microsoft Access
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- Oracle Database
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- Yardi software
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- Adobe Acrobat
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- Microsoft SharePoint
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- Microsoft Outlook
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- Oracle PeopleSoft
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/13d1b2b4-99dd-44da-9734-c9f74bae18f7), O*NET 30.3 (43-4051.00). See manifest.json for licensing/attribution.*
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250
manifest.json
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manifest.json
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{
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"name": "customer-service-representative",
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"title": "customer service representative",
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"version": "0.1.0",
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"layer": "core",
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"language": "en",
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"generated": "2026-07-07",
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"ids": {
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"esco_uri": "http://data.europa.eu/esco/occupation/13d1b2b4-99dd-44da-9734-c9f74bae18f7",
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"esco_code": "4225.1",
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"isco_group": "4225",
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"onet_soc": "43-4051.00",
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"crosswalk_match": "exactMatch"
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},
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"sources": [
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{
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"name": "ESCO",
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"version": "1.2.1",
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"url": "https://esco.ec.europa.eu/"
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},
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{
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"name": "O*NET",
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"version": "30.3",
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"url": "https://www.onetcenter.org/",
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"license": "CC BY 4.0"
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}
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],
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"attribution": "This package includes information from the O*NET Database (v30.3) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0. skillfactor is not endorsed by USDOL/ETA. ESCO data (v1.2.1) (c) European Union, used per the ESCO download conditions: https://esco.ec.europa.eu/en/use-esco/download",
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"counts": {
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"tasks": 13,
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"dwas": 14,
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"skills_essential": 24,
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"skills_optional": 15,
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"software": 112
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},
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"enrichment_ai_skills": {
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"generated": "2026-07-14",
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"method": "deterministic mapping (ISCO prefix + title/competence keywords)",
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"sources": {
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"anthropics/skills": {
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"repo": "https://github.com/anthropics/skills",
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"commit": "f6656c1",
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"license": "Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available \u2014 see the LICENSE.txt in the upstream skill folder",
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"skills": 2
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},
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"wshobson/agents": {
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"repo": "https://github.com/wshobson/agents",
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"commit": "6fd3247",
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"license": "MIT (c) Seth Hobson",
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"skills": 1
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},
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"nexscope-ai/eCommerce-Skills": {
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"repo": "https://github.com/nexscope-ai/eCommerce-Skills",
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"commit": "56f3288",
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"license": "MIT",
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"skills": 2
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},
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"rampstackco/claude-skills": {
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"repo": "https://github.com/rampstackco/claude-skills",
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"commit": "bc6d961",
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"license": "MIT",
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"skills": 2
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},
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"mohitagw15856/pm-claude-skills": {
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"repo": "https://github.com/mohitagw15856/pm-claude-skills",
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"commit": "876fa30",
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"license": "MIT",
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"skills": 5
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},
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"gooseworks-ai/goose-skills": {
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"repo": "https://github.com/gooseworks-ai/goose-skills",
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"commit": "94ec916",
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"license": "no explicit license \u2014 referenced by link only",
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"skills": 5
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},
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"infrasity-labs/dev-gtm-claude-skills": {
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"repo": "https://github.com/infrasity-labs/dev-gtm-claude-skills",
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"commit": "02cfefb",
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"license": "MIT",
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"skills": 1
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},
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"jeremylongshore/claude-code-plugins-plus-skills": {
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"repo": "https://github.com/jeremylongshore/claude-code-plugins-plus-skills",
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"commit": "e112938a",
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"license": "MIT",
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"skills": 12
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},
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"mukul975/Anthropic-Cybersecurity-Skills": {
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"repo": "https://github.com/mukul975/Anthropic-Cybersecurity-Skills",
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"commit": "673da1f",
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"license": "Apache-2.0",
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"skills": 12
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},
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"davepoon/buildwithclaude": {
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"repo": "https://github.com/davepoon/buildwithclaude",
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"commit": "3c94e0c",
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"license": "MIT",
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"skills": 6
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},
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"affaan-m/everything-claude-code": {
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"repo": "https://github.com/affaan-m/everything-claude-code",
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"commit": "ed38744",
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"license": "MIT",
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"skills": 2
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},
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"elementalsouls/Claude-BugHunter": {
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"repo": "https://github.com/elementalsouls/Claude-BugHunter",
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"commit": "05098fc",
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"license": "MIT",
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"skills": 1
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},
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"snyk/agent-scan": {
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"repo": "https://github.com/snyk/agent-scan",
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"commit": "f3a4621",
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"license": "Apache-2.0",
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"skills": 2
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},
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"ThinkInAIXYZ/deepchat": {
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"repo": "https://github.com/ThinkInAIXYZ/deepchat",
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"commit": "f275c92",
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"license": "Apache-2.0",
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"skills": 2
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},
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"davila7/claude-code-templates": {
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"repo": "https://github.com/davila7/claude-code-templates",
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"commit": "fa79251",
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"license": "MIT",
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"skills": 5
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},
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"samber/cc-skills-golang": {
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"repo": "https://github.com/samber/cc-skills-golang",
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"commit": "4881c01",
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"license": "MIT",
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"skills": 1
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},
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"basicmachines-co/basic-memory": {
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"repo": "https://github.com/basicmachines-co/basic-memory",
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"commit": "53da71c",
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"license": "custom (see upstream LICENSE)",
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"skills": 3
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},
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"glacierphonk/naming": {
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"repo": "https://github.com/glacierphonk/naming",
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"commit": "e7af8a5",
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"license": "MIT",
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"skills": 1
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},
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"harperreed/dotfiles": {
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"repo": "https://github.com/harperreed/dotfiles",
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"commit": "6b5ced1",
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"license": "MIT",
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"skills": 1
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},
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"wanshuiyin/Auto-claude-code-research-in-sleep": {
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"repo": "https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep",
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"commit": "eb5c9d7",
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"license": "MIT",
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"skills": 1
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},
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"brycewang-stanford/Auto-Empirical-Research-Skills": {
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"repo": "https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills",
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"commit": "85bf545",
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"license": "CC-BY-4.0",
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"skills": 4
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},
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"nexu-io/open-design": {
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"repo": "https://github.com/nexu-io/open-design",
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"commit": "4b66023",
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"license": "Apache-2.0",
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"skills": 1
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},
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"hypnguyen1209/offensive-claude": {
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"repo": "https://github.com/hypnguyen1209/offensive-claude",
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"commit": "4d62be7",
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"license": "MIT",
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"skills": 1
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},
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"a5c-ai/babysitter": {
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"repo": "https://github.com/a5c-ai/babysitter",
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"commit": "44a5d58b",
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"license": "MIT",
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"skills": 1
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},
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"ruvnet/claude-code-flow": {
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"repo": "https://github.com/ruvnet/claude-code-flow",
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"commit": "73914bd",
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"license": "MIT",
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"skills": 1
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},
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"ruvnet/ruflo": {
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"repo": "https://github.com/ruvnet/ruflo",
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"commit": "73914bd",
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"license": "MIT",
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"skills": 1
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},
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"staruhub/ClaudeSkills": {
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"repo": "https://github.com/staruhub/ClaudeSkills",
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"commit": "3d4045d",
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"license": "MIT",
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"skills": 1
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},
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"K-Dense-AI/claude-scientific-skills": {
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"repo": "https://github.com/K-Dense-AI/claude-scientific-skills",
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"commit": "4d97e29",
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"license": "MIT",
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"skills": 1
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},
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"K-Dense-AI/scientific-agent-skills": {
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"repo": "https://github.com/K-Dense-AI/scientific-agent-skills",
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"commit": "4d97e29",
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"license": "MIT",
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"skills": 1
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},
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"silverstein/minutes": {
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"repo": "https://github.com/silverstein/minutes",
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"commit": "3fb2e83",
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"license": "MIT",
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"skills": 1
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}
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},
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"total_skills": 80,
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"tiers": {
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"core": 77,
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"adjacent": 3
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}
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},
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"provenance": {
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"items": {
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"esco": 40,
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"onet": 140,
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"jobads": 43,
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"wiki_ai": 0,
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"anthropic": 5,
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"ai_skills": 165,
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"stackx": 0
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},
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"share_percent": {
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"esco": 10.2,
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"onet": 35.6,
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"jobads": 10.9,
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"wiki_ai": 0.0,
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|
"anthropic": 1.3,
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"ai_skills": 42.0,
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"stackx": 0.0
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|
},
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"method": "content items per source category"
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},
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"collar": "white",
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"computer_work": true
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}
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338
references/ai-skills.md
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# External AI agent skills — customer-service-representative
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Proven, publicly available AI agent skills mapped to this occupation.
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Nothing is copied from the sources: every entry is a name, a one-line
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summary and a link to the upstream skill package. Each section names
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its source repository, commit, license and retrieval date.
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**Tiers:** `core` = the skill directly exercises a top market hard
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skill, tool or method (from gated job-ad evidence) or an essential
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ESCO competence of this occupation; `adjacent` =
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plausibly useful, secondary. Entries are capped at 12 per source
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and 80 in total per occupation (core first,
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strongest matches survive); everything beyond the caps is excluded
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and logged in the pipeline audit trail, not in this package.
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_Matched deterministically (ISCO group + title/competence keywords,
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tiered against market evidence + ESCO essentials) by
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`pipeline/p5_enrich_ai_skills.py` on 2026-07-14._
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## Source: anthropics/skills
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- Repository: [https://github.com/anthropics/skills](https://github.com/anthropics/skills) (commit `f6656c1`, retrieved 2026-07-14)
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- License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
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| Skill | Tier | What it adds | Upstream |
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|---|---|---|---|
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| `docx` | adjacent | Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … | [source](https://github.com/anthropics/skills/tree/main/skills/docx) |
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| `pdf` | adjacent | Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … | [source](https://github.com/anthropics/skills/tree/main/skills/pdf) |
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## Source: wshobson/agents
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- Repository: [https://github.com/wshobson/agents](https://github.com/wshobson/agents) (commit `6fd3247`, retrieved 2026-07-14)
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- License: MIT (c) Seth Hobson
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| Skill | Tier | What it adds | Upstream |
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| `file-conversion` | adjacent | Convert files between formats — PDF to Word, HEIC to JPG, MP4 to MP3, CSV to JSON, EPUB to MOBI, and 999 total routes across images, video, audio, documents, data, fonts, ebooks, and archives. Free via changethisfile.com, no API key or … | [source](https://github.com/wshobson/agents/tree/main/plugins/file-conversion/skills/file-conversion) |
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## Source: a5c-ai/babysitter
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- Repository: [https://github.com/a5c-ai/babysitter](https://github.com/a5c-ai/babysitter) (commit `44a5d58b`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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| `electron-memory-profiler` | core | Profile Electron app memory usage, detect leaks, analyze renderer process memory, and optimize memory consumption | [source](https://github.com/a5c-ai/babysitter/tree/44a5d58b/library/specializations/desktop-development/skills/electron-memory-profiler) |
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## Source: affaan-m/everything-claude-code
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- Repository: [https://github.com/affaan-m/everything-claude-code](https://github.com/affaan-m/everything-claude-code) (commit `ed38744`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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|---|---|---|---|
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| `knowledge-ops` | core | Knowledge base management, ingestion, sync, and retrieval across multiple storage layers (local files, MCP memory, vector stores, Git repos). Use when the user wants to save, organize, sync, deduplicate, or search across their knowledge … | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/knowledge-ops) |
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| `unified-notifications-ops` | core | Operate notifications as one ECC-native workflow across GitHub, Linear, desktop alerts, hooks, and connected communication surfaces. Use when the real problem is alert routing, deduplication, escalation, or inbox collapse. | [source](https://github.com/affaan-m/everything-claude-code/tree/ed38744/skills/unified-notifications-ops) |
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## Source: basicmachines-co/basic-memory
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- Repository: [https://github.com/basicmachines-co/basic-memory](https://github.com/basicmachines-co/basic-memory) (commit `53da71c`, retrieved 2026-07-14)
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- License: custom (see upstream LICENSE)
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| Skill | Tier | What it adds | Upstream |
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|---|---|---|---|
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| `memory-literary-analysis` | core | Analyze a complete literary work into a structured Basic Memory knowledge graph. Covers schema design, entity seeding, chapter-by-chapter processing, cross-referencing, validation, and visualization. | [source](https://github.com/basicmachines-co/basic-memory/tree/53da71c/skills/memory-literary-analysis) |
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| `memory-ingest` | core | Process unstructured external input (meeting transcripts, conversation logs, pasted documents) into structured Basic Memory entities. Extracts entities, searches for existing matches, proposes new entities with approval, creates notes with … | [source](https://github.com/basicmachines-co/basic-memory/tree/53da71c/skills/memory-ingest) |
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| `memory-curate` | core | Curate the Basic Memory knowledge graph: find orphan notes and suggest links, propose typed relations, merge duplicates, audit tags and folders, and build hub notes. Use to organize, connect, and improve a knowledge base as notes … | [source](https://github.com/basicmachines-co/basic-memory/tree/53da71c/skills/memory-curate) |
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## Source: brycewang-stanford/Auto-Empirical-Research-Skills
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- Repository: [https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills) (commit `85bf545`, retrieved 2026-07-14)
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- License: CC-BY-4.0
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| Skill | Tier | What it adds | Upstream |
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|---|---|---|---|
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| `a1` | core | VS-Enhanced Research Question Refiner - Prevents Mode Collapse and derives differentiated research questions Enhanced VS 3-Phase process: Modal question avoidance, alternatives presentation, differentiated RQ recommendation Use when: … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/25-HosungYou-Diverga/skills/a1) |
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| `a2` | core | VS-Enhanced Theoretical Framework Architect with Critique & Visualization Full VS 5-Phase process: Modal theory avoidance, Long-tail exploration, differentiated framework presentation Absorbed A3 (Devil's Advocate) critique and A6 … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/25-HosungYou-Diverga/skills/a2) |
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| `obsidian-project-memory` | core | This skill should be used when the user asks to maintain an Obsidian knowledge base for a research project, import an existing research repository into Obsidian, keep project memory or daily notes synchronized, summarize project context … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/33-Galaxy-Dawn-claude-scholar/skills/obsidian-project-memory) |
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| `system-profile` | core | Profile a target (script, process, GPU, memory, interconnect) using external tools and code instrumentation. Produces structured performance reports with actionable recommendations. Use when user says "profile", "benchmark", "bottleneck", … | [source](https://github.com/brycewang-stanford/Auto-Empirical-Research-Skills/tree/85bf545/skills/42-wanshuiyin-ARIS/skills/system-profile) |
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## Source: davepoon/buildwithclaude
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- Repository: [https://github.com/davepoon/buildwithclaude](https://github.com/davepoon/buildwithclaude) (commit `3c94e0c`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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|---|---|---|---|
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| `pagerduty-automation` | core | Automate PagerDuty tasks via Rube MCP (Composio): manage incidents, services, schedules, escalation policies, and on-call rotations. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/pagerduty-automation) |
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| `outlook-calendar-automation` | core | Automate Outlook Calendar tasks via Rube MCP (Composio): create events, manage attendees, find meeting times, and handle invitations. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/outlook-calendar-automation) |
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| `pdf` | core | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/pdf) |
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| `helpdesk-automation` | core | Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/helpdesk-automation) |
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| `zendesk-automation` | core | Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas. | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/zendesk-automation) |
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| `docx` | core | Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … | [source](https://github.com/davepoon/buildwithclaude/tree/3c94e0c/plugins/all-skills/skills/docx) |
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## Source: davila7/claude-code-templates
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- Repository: [https://github.com/davila7/claude-code-templates](https://github.com/davila7/claude-code-templates) (commit `fa79251`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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| `Excel Analysis` | core | Analyze Excel spreadsheets, create pivot tables, generate charts, and perform data analysis. Use when analyzing Excel files, spreadsheets, tabular data, or .xlsx files. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/enterprise-communication/excel-analysis) |
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| `code-review-excellence` | core | Transform code reviews from gatekeeping to knowledge sharing through constructive feedback, systematic analysis, and collaborative improvement. | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/productivity/code-review-excellence) |
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| `crewai` | core | Expert in CrewAI - the leading role-based multi-agent framework used by 60% of Fortune 500 companies. Covers agent design with roles and goals, task definition, crew orchestration, process types (sequential, hierarchical, parallel), memory … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/ai-research/crewai) |
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| `Windows Privilege Escalation` | core | This skill should be used when the user asks to "escalate privileges on Windows," "find Windows privesc vectors," "enumerate Windows for privilege escalation," "exploit Windows misconfigurations," or "perform post-exploitation privilege … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/security/windows-privilege-escalation) |
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| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/davila7/claude-code-templates/tree/fa79251/cli-tool/components/skills/scientific/latex-posters) |
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## Source: elementalsouls/Claude-BugHunter
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- Repository: [https://github.com/elementalsouls/Claude-BugHunter](https://github.com/elementalsouls/Claude-BugHunter) (commit `05098fc`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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| `hunt-subdomain` | core | Hunting skill for subdomain takeover vulnerabilities. Includes modern provider fingerprints — Microsoft Azure DevOps `cloudapp.azure.com` regional-pool re-issue (1-click OAuth ATO via wildcard `reply_to`, Binary Security), Zendesk … | [source](https://github.com/elementalsouls/Claude-BugHunter/tree/05098fc/skills/hunt-subdomain) |
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## Source: glacierphonk/naming
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- Repository: [https://github.com/glacierphonk/naming](https://github.com/glacierphonk/naming) (commit `e7af8a5`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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| `naming` | core | Name products, SaaS, brands, open source projects, bots, and apps. Use when the user needs to name something, find a brand name, or pick a product name. Metaphor-driven process that produces memorable, meaningful names and avoids AI slop. | [source](https://github.com/glacierphonk/naming/tree/e7af8a5) |
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## Source: gooseworks-ai/goose-skills
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- Repository: [https://github.com/gooseworks-ai/goose-skills](https://github.com/gooseworks-ai/goose-skills) (commit `94ec916`, retrieved 2026-07-14)
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- License: no explicit license — referenced by link only
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| Skill | Tier | What it adds | Upstream |
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|---|---|---|---|
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| `voice-of-customer-synthesizer` | core | Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/composites/voice-of-customer-synthesizer) |
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| `customer-story-builder` | core | Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/content/composites/customer-story-builder) |
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| `ad-angle-miner` | core | Mine the highest-converting ad angles from customer reviews, Reddit complaints, support tickets, and competitor ads. Extracts actual pain language, competitor weaknesses, and outcome phrases that real buyers use. Outputs a ranked angle … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/ads/composites/ad-angle-miner) |
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| `help-center-article-generator` | core | Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders, troubleshooting sections, and related article links. … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/content/composites/help-center-article-generator) |
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| `investor-call-prep` | core | Prepare for investor calls by pulling upcoming meetings from Google Calendar, deeply researching each investor and their firm (website scraping, portfolio analysis, thesis extraction), checking for competitor conflicts, and outputting an … | [source](https://github.com/gooseworks-ai/goose-skills/tree/94ec916/skills/research/capabilities/investor-call-prep) |
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## Source: harperreed/dotfiles
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- Repository: [https://github.com/harperreed/dotfiles](https://github.com/harperreed/dotfiles) (commit `6b5ced1`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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|---|---|---|---|
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| `summarize-meetings` | core | Use when processing, summarizing, or extracting insights from meeting notes in the Obsidian vault. Triggers on "summarize meetings", "process meetings", "meeting summaries", "extract from meetings", "meeting insights". | [source](https://github.com/harperreed/dotfiles/tree/6b5ced1/.claude/skills-archive/summarize-meetings) |
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## Source: hypnguyen1209/offensive-claude
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- Repository: [https://github.com/hypnguyen1209/offensive-claude](https://github.com/hypnguyen1209/offensive-claude) (commit `4d62be7`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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| `edr-evasion` | core | Use when bypassing EDR/AV to run a payload — hook unhooking, direct/indirect syscalls, PPID spoofing, process injection, AMSI bypass, ETW patching, memory/sleep encryption, behavioral evasion | [source](https://github.com/hypnguyen1209/offensive-claude/tree/4d62be7/skills/edr-evasion) |
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## Source: infrasity-labs/dev-gtm-claude-skills
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- Repository: [https://github.com/infrasity-labs/dev-gtm-claude-skills](https://github.com/infrasity-labs/dev-gtm-claude-skills) (commit `02cfefb`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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|---|---|---|---|
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| `customer-research` | core | When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … | [source](https://github.com/infrasity-labs/dev-gtm-claude-skills/tree/02cfefb/.claude/skills/customer-research) |
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## Source: jeremylongshore/claude-code-plugins-plus-skills
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- Repository: [https://github.com/jeremylongshore/claude-code-plugins-plus-skills](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) (commit `e112938a`, retrieved 2026-07-14)
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- License: MIT
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| Skill | Tier | What it adds | Upstream |
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| `customerio-debug-bundle` | core | Collect Customer.io debug evidence for support tickets. Use when creating support requests, investigating delivery failures, or documenting integration issues. Trigger: "customer.io debug", "customer.io support ticket", "collect … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/customerio-pack/skills/customerio-debug-bundle) |
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| `onenote-debug-bundle` | core | Generate comprehensive diagnostic bundles for OneNote Graph API issues with request tracing and token analysis. Use when debugging OneNote API failures, filing Microsoft support tickets, or analyzing permission issues. Trigger with … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/onenote-pack/skills/onenote-debug-bundle) |
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| `deepgram-debug-bundle` | core | Collect Deepgram debug evidence for support and troubleshooting. Use when preparing support tickets, investigating issues, or collecting diagnostic information for Deepgram problems. Trigger: "deepgram debug", "deepgram support ticket", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/deepgram-pack/skills/deepgram-debug-bundle) |
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| `twinmind-data-handling` | core | Handle TwinMind meeting data with GDPR compliance: transcript storage, memory vault management, data export, and deletion policies. Use when implementing data handling, or managing TwinMind meeting AI operations. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/twinmind-pack/skills/twinmind-data-handling) |
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| `adobe-debug-bundle` | core | Collect Adobe debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Adobe API problems. Trigger with phrases like "adobe debug", … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/adobe-pack/skills/adobe-debug-bundle) |
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| `assemblyai-debug-bundle` | core | Collect AssemblyAI debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for AssemblyAI problems. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/assemblyai-pack/skills/assemblyai-debug-bundle) |
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| `bamboohr-debug-bundle` | core | Collect BambooHR debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for BambooHR API problems. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/bamboohr-pack/skills/bamboohr-debug-bundle) |
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||||||
|
| `brightdata-debug-bundle` | core | Collect Bright Data debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Bright Data problems. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/brightdata-pack/skills/brightdata-debug-bundle) |
|
||||||
|
| `canva-debug-bundle` | core | Collect Canva Connect API debug evidence for troubleshooting and support. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Canva API problems. Trigger with phrases like "canva … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/canva-pack/skills/canva-debug-bundle) |
|
||||||
|
| `clay-debug-bundle` | core | Collect Clay debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Clay integration problems. Trigger with phrases like "clay … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/clay-pack/skills/clay-debug-bundle) |
|
||||||
|
| `clerk-debug-bundle` | core | Collect comprehensive debug information for Clerk issues. Use when troubleshooting complex problems, preparing support tickets, or diagnosing intermittent issues. Trigger with phrases like "clerk debug", "clerk diagnostics", "clerk support … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/clerk-pack/skills/clerk-debug-bundle) |
|
||||||
|
| `coderabbit-debug-bundle` | core | Collect CodeRabbit debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for CodeRabbit problems. Trigger with phrases like … | [source](https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/e112938a/plugins/saas-packs/coderabbit-pack/skills/coderabbit-debug-bundle) |
|
||||||
|
|
||||||
|
## Source: K-Dense-AI/claude-scientific-skills
|
||||||
|
|
||||||
|
- Repository: [https://github.com/K-Dense-AI/claude-scientific-skills](https://github.com/K-Dense-AI/claude-scientific-skills) (commit `4d97e29`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/K-Dense-AI/claude-scientific-skills/tree/4d97e29/skills/latex-posters) |
|
||||||
|
|
||||||
|
## Source: K-Dense-AI/scientific-agent-skills
|
||||||
|
|
||||||
|
- Repository: [https://github.com/K-Dense-AI/scientific-agent-skills](https://github.com/K-Dense-AI/scientific-agent-skills) (commit `4d97e29`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `latex-posters` | core | Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … | [source](https://github.com/K-Dense-AI/scientific-agent-skills/tree/4d97e29/skills/latex-posters) |
|
||||||
|
|
||||||
|
## Source: mohitagw15856/pm-claude-skills
|
||||||
|
|
||||||
|
- Repository: [https://github.com/mohitagw15856/pm-claude-skills](https://github.com/mohitagw15856/pm-claude-skills) (commit `876fa30`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `kyc-escalation` | core | Write an internal KYC/AML escalation memo: a factual time-stamped trigger description, customer-profile vs activity mismatch analysis, red-flag taxonomy mapping, outstanding information, and a recommendation with rationale. Use when asked … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-banking/skills/kyc-escalation) |
|
||||||
|
| `voice-of-customer-program` | core | Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-pmm/skills/voice-of-customer-program) |
|
||||||
|
| `lifecycle-crm-plan` | core | Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-growth/skills/lifecycle-crm-plan) |
|
||||||
|
| `help-center-article` | core | Write a help-center / knowledge-base article that actually resolves the issue and deflects tickets. Use when asked to write a help doc, KB article, FAQ entry, how-to, or support documentation. Produces a findable, skimmable article — … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-support/skills/help-center-article) |
|
||||||
|
| `multi-source-signal-synthesiser` | core | Synthesises user signals from multiple research sources into a unified, weighted insight brief. Use when you have data from interviews, support tickets, NPS verbatims, app reviews, or sales calls and need to reconcile contradictions, … | [source](https://github.com/mohitagw15856/pm-claude-skills/tree/876fa30/plugins/pm-advanced/skills/multi-source-signal-synthesiser) |
|
||||||
|
|
||||||
|
## Source: mukul975/Anthropic-Cybersecurity-Skills
|
||||||
|
|
||||||
|
- Repository: [https://github.com/mukul975/Anthropic-Cybersecurity-Skills](https://github.com/mukul975/Anthropic-Cybersecurity-Skills) (commit `673da1f`, retrieved 2026-07-14)
|
||||||
|
- License: Apache-2.0
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `analyzing-macro-malware-in-office-documents` | core | Analyzes malicious VBA macros embedded in Microsoft Office documents (Word, Excel, PowerPoint) to identify download cradles, payload execution, persistence mechanisms, and anti-analysis techniques. Uses olevba, oledump, and VBA … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-macro-malware-in-office-documents) |
|
||||||
|
| `implementing-ticketing-system-for-incidents` | core | Implements an integrated incident ticketing system connecting SIEM alerts to ServiceNow, Jira, or TheHive for structured incident tracking, SLA management, escalation workflows, and compliance documentation. Use when SOC teams need … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/implementing-ticketing-system-for-incidents) |
|
||||||
|
| `performing-gcp-penetration-testing-with-gcpbucketbrute` | core | Perform GCP security testing using GCPBucketBrute for storage bucket enumeration, gcloud IAM privilege escalation path analysis, and service account permission auditing | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/performing-gcp-penetration-testing-with-gcpbucketbrute) |
|
||||||
|
| `post-exploiting-microsoft-graph-with-graphrunner` | core | Perform recon, persistence, privilege escalation, and data search via the Microsoft Graph API using GraphRunner. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/post-exploiting-microsoft-graph-with-graphrunner) |
|
||||||
|
| `detecting-t1055-process-injection-with-sysmon` | core | Detect process injection techniques (T1055) including classic DLL injection, process hollowing, and APC injection by analyzing Sysmon events for cross-process memory operations, remote thread creation, and anomalous DLL loading patterns. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-t1055-process-injection-with-sysmon) |
|
||||||
|
| `analyzing-heap-spray-exploitation` | core | Detect and analyze heap spray attacks in memory dumps using Volatility3 plugins to identify NOP sled patterns, shellcode landing zones, and suspicious large allocations in process virtual address space. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-heap-spray-exploitation) |
|
||||||
|
| `analyzing-memory-forensics-with-lime-and-volatility` | core | Performs Linux memory acquisition using LiME (Linux Memory Extractor) kernel module and analysis with Volatility 3 framework. Extracts process lists, network connections, bash history, loaded kernel modules, and injected code from Linux … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/analyzing-memory-forensics-with-lime-and-volatility) |
|
||||||
|
| `conducting-memory-forensics-with-volatility` | core | Performs memory forensics analysis using Volatility 3 to extract evidence of malware execution, process injection, network connections, and credential theft from RAM dumps captured during incident response. Covers memory acquisition, … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/conducting-memory-forensics-with-volatility) |
|
||||||
|
| `detecting-aws-cloudtrail-anomalies` | core | Detect unusual API call patterns in AWS CloudTrail logs using boto3, statistical baselining, and behavioral analysis to identify credential compromise, privilege escalation, and unauthorized resource access. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-aws-cloudtrail-anomalies) |
|
||||||
|
| `detecting-process-injection-techniques` | core | Detects and analyzes process injection techniques used by malware including classic DLL injection, process hollowing, APC injection, thread hijacking, and reflective loading. Uses memory forensics, API monitoring, and behavioral analysis … | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-process-injection-techniques) |
|
||||||
|
| `scanning-kubernetes-manifests-with-kubesec` | core | Perform security risk analysis on Kubernetes resource manifests using Kubesec to identify misconfigurations, privilege escalation risks, and deviations from security best practices. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/scanning-kubernetes-manifests-with-kubesec) |
|
||||||
|
| `detecting-process-hollowing-technique` | core | Detect process hollowing (T1055.012) by analyzing memory-mapped sections, hollowed process indicators, and parent-child process anomalies in EDR telemetry. | [source](https://github.com/mukul975/Anthropic-Cybersecurity-Skills/tree/673da1f/skills/detecting-process-hollowing-technique) |
|
||||||
|
|
||||||
|
## Source: nexscope-ai/eCommerce-Skills
|
||||||
|
|
||||||
|
- Repository: [https://github.com/nexscope-ai/eCommerce-Skills](https://github.com/nexscope-ai/eCommerce-Skills) (commit `56f3288`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `tiktok-shop-customer-service` | core | Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/tiktok-shop-customer-service) |
|
||||||
|
| `product-review-analysis` | core | Product review analysis and customer feedback intelligence. Pain point identification, praise pattern analysis, feature request extraction, sentiment analysis, and product improvement insights. Use when the user asks about review analysis, … | [source](https://github.com/nexscope-ai/eCommerce-Skills/tree/56f3288/product-review-analysis) |
|
||||||
|
|
||||||
|
## Source: nexu-io/open-design
|
||||||
|
|
||||||
|
- Repository: [https://github.com/nexu-io/open-design](https://github.com/nexu-io/open-design) (commit `4b66023`, retrieved 2026-07-14)
|
||||||
|
- License: Apache-2.0
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `creative-director` | core | AI creative director with recursive self-assessment: 20+ methodologies (SIT, TRIZ, Bisociation, SCAMPER, Synectics), 3-axis evaluation calibrated against Cannes/D&AD/HumanKind, 5-phase process from brief to presentation. | [source](https://github.com/nexu-io/open-design/tree/4b66023/skills/creative-director) |
|
||||||
|
|
||||||
|
## Source: rampstackco/claude-skills
|
||||||
|
|
||||||
|
- Repository: [https://github.com/rampstackco/claude-skills](https://github.com/rampstackco/claude-skills) (commit `bc6d961`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `discovery-research-synthesis` | core | Turning research artifacts into actionable PM insight. Customer interviews, user research notes, support ticket reviews, sales call transcripts, survey data, in-app feedback, all synthesized into the decisions they are meant to inform. The … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/discovery-research-synthesis) |
|
||||||
|
| `user-feedback-aggregation` | core | Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that … | [source](https://github.com/rampstackco/claude-skills/tree/bc6d961/skills/user-feedback-aggregation) |
|
||||||
|
|
||||||
|
## Source: ruvnet/claude-code-flow
|
||||||
|
|
||||||
|
- Repository: [https://github.com/ruvnet/claude-code-flow](https://github.com/ruvnet/claude-code-flow) (commit `73914bd`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `cost-counterfactual` | core | Multi-baseline counterfactual cost analysis. Compares actual session spend to hypothetical always-haiku / always-sonnet / always-opus routing baselines. Answers "is the routing earning its keep?" Negative savings flag over-escalation; … | [source](https://github.com/ruvnet/claude-code-flow/tree/73914bd/plugins/ruflo-cost-tracker/skills/cost-counterfactual) |
|
||||||
|
|
||||||
|
## Source: ruvnet/ruflo
|
||||||
|
|
||||||
|
- Repository: [https://github.com/ruvnet/ruflo](https://github.com/ruvnet/ruflo) (commit `73914bd`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `cost-counterfactual` | core | Multi-baseline counterfactual cost analysis. Compares actual session spend to hypothetical always-haiku / always-sonnet / always-opus routing baselines. Answers "is the routing earning its keep?" Negative savings flag over-escalation; … | [source](https://github.com/ruvnet/ruflo/tree/73914bd/plugins/ruflo-cost-tracker/skills/cost-counterfactual) |
|
||||||
|
|
||||||
|
## Source: samber/cc-skills-golang
|
||||||
|
|
||||||
|
- Repository: [https://github.com/samber/cc-skills-golang](https://github.com/samber/cc-skills-golang) (commit `4881c01`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `golang-security` | core | Security best practices and vulnerability prevention for Golang. Covers injection (SQL, command, XSS), cryptography, filesystem safety, network security, cookies, secrets management, memory safety, and logging. Apply when writing, … | [source](https://github.com/samber/cc-skills-golang/tree/4881c01/skills/golang-security) |
|
||||||
|
|
||||||
|
## Source: silverstein/minutes
|
||||||
|
|
||||||
|
- Repository: [https://github.com/silverstein/minutes](https://github.com/silverstein/minutes) (commit `3fb2e83`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `minutes-ingest` | core | Extract facts from meetings and update your knowledge base — person profiles, chronological log, and index. Use when the user asks "ingest my meetings", "update my knowledge base", "extract facts from meetings", "sync meetings to wiki", … | [source](https://github.com/silverstein/minutes/tree/3fb2e83/.agents/skills/minutes/minutes-ingest) |
|
||||||
|
|
||||||
|
## Source: snyk/agent-scan
|
||||||
|
|
||||||
|
- Repository: [https://github.com/snyk/agent-scan](https://github.com/snyk/agent-scan) (commit `f3a4621`, retrieved 2026-07-14)
|
||||||
|
- License: Apache-2.0
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `pdf` | core | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/snyk/agent-scan/tree/f3a4621/tests/skills/pdf) |
|
||||||
|
| `docx` | core | Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … | [source](https://github.com/snyk/agent-scan/tree/f3a4621/tests/skills/docx) |
|
||||||
|
|
||||||
|
## Source: staruhub/ClaudeSkills
|
||||||
|
|
||||||
|
- Repository: [https://github.com/staruhub/ClaudeSkills](https://github.com/staruhub/ClaudeSkills) (commit `3d4045d`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `deep-research` | core | Use this skill when the user wants an evidence-based research memo, literature review, market/policy/technical landscape, or a multi-source decision brief with citations, trade-offs, and a clear conclusion. Best for tasks that need … | [source](https://github.com/staruhub/ClaudeSkills/tree/3d4045d/skills/Geek-skills-deep-research) |
|
||||||
|
|
||||||
|
## Source: ThinkInAIXYZ/deepchat
|
||||||
|
|
||||||
|
- Repository: [https://github.com/ThinkInAIXYZ/deepchat](https://github.com/ThinkInAIXYZ/deepchat) (commit `f275c92`, retrieved 2026-07-14)
|
||||||
|
- License: Apache-2.0
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `pdf` | core | Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … | [source](https://github.com/ThinkInAIXYZ/deepchat/tree/f275c92/resources/skills/pdf) |
|
||||||
|
| `docx` | core | Comprehensive document creation, editing, and analysis with support for tracked changes, comments, formatting preservation, and text extraction. When Claude needs to work with professional documents (.docx files) for: (1) Creating new … | [source](https://github.com/ThinkInAIXYZ/deepchat/tree/f275c92/resources/skills/docx) |
|
||||||
|
|
||||||
|
## Source: wanshuiyin/Auto-claude-code-research-in-sleep
|
||||||
|
|
||||||
|
- Repository: [https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep) (commit `eb5c9d7`, retrieved 2026-07-14)
|
||||||
|
- License: MIT
|
||||||
|
|
||||||
|
| Skill | Tier | What it adds | Upstream |
|
||||||
|
|---|---|---|---|
|
||||||
|
| `system-profile` | core | Profile a target (script, process, GPU, memory, interconnect) for performance analysis. Use when user says \"profile\", \"benchmark\", \"bottleneck\", or wants performance analysis. | [source](https://github.com/wanshuiyin/Auto-claude-code-research-in-sleep/tree/eb5c9d7/skills/skills-codex/system-profile) |
|
||||||
88
references/market.md
Normal file
88
references/market.md
Normal file
@@ -0,0 +1,88 @@
|
|||||||
|
# Market evidence report — customer-service-representative
|
||||||
|
|
||||||
|
Source: **27 real job ads** (JSearch API, countries: us 27), extracted into the MSSQL evidence store; as of 2026-07-11.
|
||||||
|
This report contains extracted, aggregated facts only — no ad text is
|
||||||
|
reproduced (copyright / platform terms).
|
||||||
|
|
||||||
|
## Seniority distribution
|
||||||
|
|
||||||
|
| Seniority | Ads | Share |
|
||||||
|
|---|---|---|
|
||||||
|
| mid | 19 | 70 % |
|
||||||
|
| n/a | 4 | 15 % |
|
||||||
|
| junior | 3 | 11 % |
|
||||||
|
| lead | 1 | 4 % |
|
||||||
|
|
||||||
|
## Tools — full market ranking
|
||||||
|
|
||||||
|
| # | Item | Ads | Share |
|
||||||
|
|---|---|---|---|
|
||||||
|
| 1 | Microsoft Office | 4 | 15 % |
|
||||||
|
| 2 | Microsoft Excel | 3 | 11 % |
|
||||||
|
|
||||||
|
## Hard skills — full market ranking
|
||||||
|
|
||||||
|
| # | Item | Ads | Share |
|
||||||
|
|---|---|---|---|
|
||||||
|
| 1 | customer service | 21 | 78 % |
|
||||||
|
| 2 | data entry | 7 | 26 % |
|
||||||
|
| 3 | problem solving | 5 | 19 % |
|
||||||
|
| 4 | account management | 4 | 15 % |
|
||||||
|
| 5 | record maintenance | 3 | 11 % |
|
||||||
|
| 6 | troubleshooting | 3 | 11 % |
|
||||||
|
|
||||||
|
## Methods — full market ranking
|
||||||
|
|
||||||
|
| # | Item | Ads | Share |
|
||||||
|
|---|---|---|---|
|
||||||
|
|
||||||
|
## Responsibilities — full market ranking
|
||||||
|
|
||||||
|
| # | Item | Ads | Share |
|
||||||
|
|---|---|---|---|
|
||||||
|
|
||||||
|
## Regional breakdown
|
||||||
|
|
||||||
|
> **Corpus note:** 27 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
|
||||||
|
|
||||||
|
### US (us)
|
||||||
|
|
||||||
|
**Insufficient evidence** — 27 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
|
||||||
|
|
||||||
|
### UK (gb)
|
||||||
|
|
||||||
|
**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
|
||||||
|
|
||||||
|
### EU/DACH (de, at, ch, nl)
|
||||||
|
|
||||||
|
**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
|
||||||
|
|
||||||
|
|
||||||
|
## Job title variants in the market
|
||||||
|
|
||||||
|
| Title | Ads |
|
||||||
|
|---|---|
|
||||||
|
| Customer Service Representative | 3 |
|
||||||
|
| Customer Experience Manager | 2 |
|
||||||
|
| Customer Service / Call Center Representative | 2 |
|
||||||
|
| Customer Service Rep | 2 |
|
||||||
|
| Customer Care Representative | 1 |
|
||||||
|
| Customer Care Specialist | 1 |
|
||||||
|
| Customer Experience Team Lead | 1 |
|
||||||
|
| CUSTOMER SERV REP III (DA) | 1 |
|
||||||
|
| Customer Service Associate - Entry Level | 1 |
|
||||||
|
| Customer Service Representative – Hotel Reservations (Remote) | 1 |
|
||||||
|
| Customer Service Representative – Mail & Inventory Support | 1 |
|
||||||
|
| Customer Service Representative - State Farm Agent Team Member | 1 |
|
||||||
|
| Customer Service Representative Associate | 1 |
|
||||||
|
| Customer Service Representative Part Time | 1 |
|
||||||
|
| Customer Support Representative | 1 |
|
||||||
|
| Member Service Representative | 1 |
|
||||||
|
| PT Customer Service Representative | 1 |
|
||||||
|
| REMOTE Client Representative - Work From Anywhere | 1 |
|
||||||
|
| Seasonal Customer Service Representative | 1 |
|
||||||
|
| Senior Customer Service Representative | 1 |
|
||||||
|
| Tier 1 Customer Service Representative | 1 |
|
||||||
|
| Treasury Technician - Customer Service and DMV Representative (Internal Only) | 1 |
|
||||||
|
|
||||||
|
Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.
|
||||||
33
references/profile.md
Normal file
33
references/profile.md
Normal file
@@ -0,0 +1,33 @@
|
|||||||
|
# Occupation profile — customer service representative
|
||||||
|
|
||||||
|
- **ESCO URI:** http://data.europa.eu/esco/occupation/13d1b2b4-99dd-44da-9734-c9f74bae18f7
|
||||||
|
- **ESCO code:** 4225.1
|
||||||
|
- **ISCO-08 group:** 4225 — Enquiry clerks
|
||||||
|
- **O*NET-SOC:** 43-4051.00 — Customer Service Representatives (match: exactMatch)
|
||||||
|
|
||||||
|
## Description (ESCO)
|
||||||
|
|
||||||
|
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
|
||||||
|
|
||||||
|
## Definition
|
||||||
|
|
||||||
|
nan
|
||||||
|
|
||||||
|
## Alternative labels
|
||||||
|
|
||||||
|
- customer experience manager
|
||||||
|
- customer relations officer
|
||||||
|
- information office worker
|
||||||
|
- customer service officer
|
||||||
|
- customer service person
|
||||||
|
- customer feedback representative
|
||||||
|
- customer complaints handler
|
||||||
|
- senior customer service representative
|
||||||
|
- information clerk
|
||||||
|
- trainee customer service representative
|
||||||
|
- graduate customer service representative
|
||||||
|
- information agent
|
||||||
|
- complaint representative
|
||||||
|
- service desk operator
|
||||||
|
- customer relationship officer
|
||||||
|
- assistant customer service representative
|
||||||
62
references/skills.md
Normal file
62
references/skills.md
Normal file
@@ -0,0 +1,62 @@
|
|||||||
|
# Competences — customer service representative
|
||||||
|
|
||||||
|
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/13d1b2b4-99dd-44da-9734-c9f74bae18f7).
|
||||||
|
|
||||||
|
## Essential
|
||||||
|
|
||||||
|
- **apply conflict management** (skill/competence)
|
||||||
|
- **apply knowledge of human behaviour** (skill/competence)
|
||||||
|
- **communicate with customers** (skill/competence)
|
||||||
|
- **control of expenses** (skill/competence)
|
||||||
|
- **create solutions to problems** (skill/competence)
|
||||||
|
- **customer service** (knowledge)
|
||||||
|
- **determine charges for customer services** (skill/competence)
|
||||||
|
- **ensure client orientation** (skill/competence)
|
||||||
|
- **guarantee customer satisfaction** (skill/competence)
|
||||||
|
- **have computer literacy** (skill/competence)
|
||||||
|
- **identify customer's needs** (skill/competence)
|
||||||
|
- **implement customer follow-up** (skill/competence)
|
||||||
|
- **keep records of customer interaction** (skill/competence)
|
||||||
|
- **knowledge base** (knowledge)
|
||||||
|
- **listen actively** (skill/competence)
|
||||||
|
- **manage schedule of tasks** (skill/competence)
|
||||||
|
- **perform escalation procedure** (skill/competence)
|
||||||
|
- **perform multiple tasks at the same time** (skill/competence)
|
||||||
|
- **process customer orders** (skill/competence)
|
||||||
|
- **process data** (skill/competence)
|
||||||
|
- **process order forms with customer's information** (skill/competence)
|
||||||
|
- **process refunds** (skill/competence)
|
||||||
|
- **provide customer follow-up services** (skill/competence)
|
||||||
|
- **provide information** (skill/competence)
|
||||||
|
|
||||||
|
## Optional
|
||||||
|
|
||||||
|
- carry out active selling (skill/competence)
|
||||||
|
- consumer protection (knowledge)
|
||||||
|
- contact customers (skill/competence)
|
||||||
|
- data mining methods (knowledge)
|
||||||
|
- e-commerce systems (knowledge)
|
||||||
|
- facilitate official agreement (skill/competence)
|
||||||
|
- measure customer feedback (skill/competence)
|
||||||
|
- perform data analysis (skill/competence)
|
||||||
|
- relationship marketing (knowledge)
|
||||||
|
- sales activities (knowledge)
|
||||||
|
- show diplomacy (skill/competence)
|
||||||
|
- speak different languages (skill/competence)
|
||||||
|
- upsell products (skill/competence)
|
||||||
|
- use customer relationship management software (skill/competence)
|
||||||
|
- use e-services (skill/competence)
|
||||||
|
|
||||||
|
<!-- market-evidence -->
|
||||||
|
|
||||||
|
## Market evidence (job-ad analysis, 27 ads, as of 2026-07-11)
|
||||||
|
|
||||||
|
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
|
||||||
|
|
||||||
|
### Hard skills
|
||||||
|
|
||||||
|
- customer service — **78 %**
|
||||||
|
- data entry — **26 %**
|
||||||
|
- problem solving — **19 %**
|
||||||
|
|
||||||
|
<!-- market-evidence -->
|
||||||
36
references/tasks.md
Normal file
36
references/tasks.md
Normal file
@@ -0,0 +1,36 @@
|
|||||||
|
# Tasks & work activities — customer service representative
|
||||||
|
|
||||||
|
Source: O*NET 30.3, occupation 43-4051.00 (Customer Service Representatives).
|
||||||
|
|
||||||
|
## Task statements
|
||||||
|
|
||||||
|
- **[Core]** Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
|
||||||
|
- **[Core]** Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
|
||||||
|
- **[Core]** Check to ensure that appropriate changes were made to resolve customers' problems.
|
||||||
|
- **[Core]** Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
|
||||||
|
- **[Core]** Refer unresolved customer grievances to designated departments for further investigation.
|
||||||
|
- **[Core]** Determine charges for services requested, collect deposits or payments, or arrange for billing.
|
||||||
|
- **[Core]** Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
|
||||||
|
- **[Supplemental]** Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
|
||||||
|
- **[Supplemental]** Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
|
||||||
|
- **[Supplemental]** Solicit sales of new or additional services or products.
|
||||||
|
- **[Supplemental]** Review insurance policy terms to determine whether a particular loss is covered by insurance.
|
||||||
|
- **[Supplemental]** Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
|
||||||
|
- **[Supplemental]** Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
|
||||||
|
|
||||||
|
## Detailed work activities
|
||||||
|
|
||||||
|
- Calculate costs of goods or services.
|
||||||
|
- Collect deposits, payments or fees.
|
||||||
|
- Discuss goods or services information with customers or patrons.
|
||||||
|
- Execute sales or other financial transactions.
|
||||||
|
- Maintain financial or account records.
|
||||||
|
- Prepare documentation for contracts, transactions, or regulatory compliance.
|
||||||
|
- Process customer bills or payments.
|
||||||
|
- Promote products, services, or programs.
|
||||||
|
- Provide notifications to customers or patrons.
|
||||||
|
- Recommend packing or shipping methods.
|
||||||
|
- Refer customers to appropriate personnel.
|
||||||
|
- Respond to customer problems or complaints.
|
||||||
|
- Review customer insurance information.
|
||||||
|
- Verify accuracy of financial or transactional data.
|
||||||
118
references/tools.md
Normal file
118
references/tools.md
Normal file
@@ -0,0 +1,118 @@
|
|||||||
|
# Tools & technology — customer service representative
|
||||||
|
|
||||||
|
Source: O*NET 30.3 'Software Skills' for 43-4051.00.
|
||||||
|
|
||||||
|
| Software | Category | Hot technology |
|
||||||
|
|---|---|---|
|
||||||
|
| Intuit QuickBooks | Accounting software | yes |
|
||||||
|
| Slack | Cloud-based data access and sharing software | yes |
|
||||||
|
| Salesforce software | Customer relationship management CRM software | yes |
|
||||||
|
| Microsoft Access | Data base user interface and query software | yes |
|
||||||
|
| Oracle Database | Data base user interface and query software | yes |
|
||||||
|
| Yardi software | Data base user interface and query software | yes |
|
||||||
|
| Adobe Acrobat | Document management software | yes |
|
||||||
|
| Microsoft SharePoint | Document management software | yes |
|
||||||
|
| Microsoft Outlook | Electronic mail software | yes |
|
||||||
|
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
|
||||||
|
| SAP software | Enterprise resource planning ERP software | yes |
|
||||||
|
| Adobe Creative Cloud software | Graphics or photo imaging software | yes |
|
||||||
|
| Adobe Illustrator | Graphics or photo imaging software | yes |
|
||||||
|
| Adobe Photoshop | Graphics or photo imaging software | yes |
|
||||||
|
| MEDITECH software | Medical software | yes |
|
||||||
|
| Microsoft Office software | Office suite software | yes |
|
||||||
|
| Apple macOS | Operating system software | yes |
|
||||||
|
| Microsoft Windows | Operating system software | yes |
|
||||||
|
| Microsoft PowerPoint | Presentation software | yes |
|
||||||
|
| Microsoft Teams | Project management software | yes |
|
||||||
|
| Microsoft Excel | Spreadsheet software | yes |
|
||||||
|
| Kronos Workforce Timekeeper | Time accounting software | yes |
|
||||||
|
| Zoom | Video conferencing software | yes |
|
||||||
|
| Facebook | Web page creation and editing software | yes |
|
||||||
|
| Google Docs | Word processing software | yes |
|
||||||
|
| Microsoft Word | Word processing software | yes |
|
||||||
|
| Citrix cloud computing software | Access software | |
|
||||||
|
| Fund accounting software | Accounting software | |
|
||||||
|
| Sage 50 Accounting | Accounting software | |
|
||||||
|
| Tax software | Accounting software | |
|
||||||
|
| SugarSync | Backup or archival software | |
|
||||||
|
| IBM Cognos Impromptu | Business intelligence and data analysis software | |
|
||||||
|
| Dropbox | Cloud-based data access and sharing software | |
|
||||||
|
| Google Drive | Cloud-based data access and sharing software | |
|
||||||
|
| IBM Domino | Communications server software | |
|
||||||
|
| ShoreTel | Communications server software | |
|
||||||
|
| Padlet | Computer based training software | |
|
||||||
|
| Multi-channel contact center software | Contact center software | |
|
||||||
|
| Timpani Contact Center | Contact center software | |
|
||||||
|
| Timpani Email | Contact center software | |
|
||||||
|
| Applied Systems Vision | Customer relationship management CRM software | |
|
||||||
|
| Austin Logistics CallSelect | Customer relationship management CRM software | |
|
||||||
|
| Austin Logistics CallTech | Customer relationship management CRM software | |
|
||||||
|
| Austin Logistics Valeo | Customer relationship management CRM software | |
|
||||||
|
| Avidian Technologies Prophet | Customer relationship management CRM software | |
|
||||||
|
| Blackbaud The Raiser's Edge | Customer relationship management CRM software | |
|
||||||
|
| Customer account management software | Customer relationship management CRM software | |
|
||||||
|
| Customer complaint ticketing management software | Customer relationship management CRM software | |
|
||||||
|
| Customer service and support software | Customer relationship management CRM software | |
|
||||||
|
| Hosted Support ezSupport Pro | Customer relationship management CRM software | |
|
||||||
|
| Lynk Everest | Customer relationship management CRM software | |
|
||||||
|
| Parature eTicket | Customer relationship management CRM software | |
|
||||||
|
| Sales force automation software | Customer relationship management CRM software | |
|
||||||
|
| Salesforce.com Salesforce CRM | Customer relationship management CRM software | |
|
||||||
|
| Telemation e-CRM | Customer relationship management CRM software | |
|
||||||
|
| SAP Crystal Reports | Data base reporting software | |
|
||||||
|
| Airtable | Data base user interface and query software | |
|
||||||
|
| AS/400 Database | Data base user interface and query software | |
|
||||||
|
| Customer service knowledge generation software | Data base user interface and query software | |
|
||||||
|
| Data entry software | Data base user interface and query software | |
|
||||||
|
| Database software | Data base user interface and query software | |
|
||||||
|
| FileMaker Pro | Data base user interface and query software | |
|
||||||
|
| Stamps.com software | Data base user interface and query software | |
|
||||||
|
| Skype | Desktop communications software | |
|
||||||
|
| Microsoft Publisher | Desktop publishing software | |
|
||||||
|
| Astute Solutions PowerCenter | Electronic mail software | |
|
||||||
|
| IBM Notes | Electronic mail software | |
|
||||||
|
| Microsoft Exchange | Electronic mail software | |
|
||||||
|
| Microsoft Dynamics | Enterprise resource planning ERP software | |
|
||||||
|
| Microsoft Dynamics GP | Enterprise resource planning ERP software | |
|
||||||
|
| NetSuite ERP | Enterprise resource planning ERP software | |
|
||||||
|
| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software | |
|
||||||
|
| Sage MAS 200 ERP | Enterprise resource planning ERP software | |
|
||||||
|
| SAP Business Objects | Enterprise resource planning ERP software | |
|
||||||
|
| IBM Power Systems software | Enterprise system management software | |
|
||||||
|
| Open Text Fax Server, RightFax Edition | Fax software | |
|
||||||
|
| Delphi Technology | Financial analysis software | |
|
||||||
|
| Oracle E-Business Suite Financials | Financial analysis software | |
|
||||||
|
| j2 Global Communications onebox | Helpdesk or call center software | |
|
||||||
|
| ADP Workforce Now | Human resources software | |
|
||||||
|
| Human resource management software HRMS | Human resources software | |
|
||||||
|
| Oracle Taleo | Human resources software | |
|
||||||
|
| LexisNexis | Information retrieval or search software | |
|
||||||
|
| GroupMe | Instant messaging software | |
|
||||||
|
| Microsoft Internet Explorer | Internet browser software | |
|
||||||
|
| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software | |
|
||||||
|
| iShip | Materials requirements planning logistics and supply chain software | |
|
||||||
|
| Healthcare common procedure coding system HCPCS | Medical software | |
|
||||||
|
| Medical condition coding software | Medical software | |
|
||||||
|
| Medical procedure coding software | Medical software | |
|
||||||
|
| Unified messaging software | Mobile messaging service software | |
|
||||||
|
| Nearpod | Multi-media educational software | |
|
||||||
|
| Active Data Online WebChat | Network conferencing software | |
|
||||||
|
| eStara Softphone | Network conferencing software | |
|
||||||
|
| Parature eRealtime | Network conferencing software | |
|
||||||
|
| Timpani Chat | Network conferencing software | |
|
||||||
|
| Virtual private networking VPN software | Network security and virtual private network VPN equipment software | |
|
||||||
|
| Handheld computer device software | Operating system software | |
|
||||||
|
| Main Street Softworks Monetra | Point of sale POS software | |
|
||||||
|
| Apple Keynote | Presentation software | |
|
||||||
|
| Poll Everywhere | Presentation software | |
|
||||||
|
| McAfee | Transaction security and virus protection software | |
|
||||||
|
| NortonLifeLock cybersecurity software | Transaction security and virus protection software | |
|
||||||
|
| FaceTime | Video conferencing software | |
|
||||||
|
| Google Meet | Video conferencing software | |
|
||||||
|
| LogMeIn GoToMeeting | Video conferencing software | |
|
||||||
|
| YouTube | Video creation and editing software | |
|
||||||
|
| DSC Pacer Interactive Voice Response System | Voice recognition software | |
|
||||||
|
| Google Sites | Web page creation and editing software | |
|
||||||
|
| LinkedIn | Web page creation and editing software | |
|
||||||
|
| Social media sites | Web page creation and editing software | |
|
||||||
|
| Microsoft OneNote | Word processing software | |
|
||||||
Reference in New Issue
Block a user