# Competences — director of compliance and information security in gambling

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/7a3996d8-b90d-4b81-bd5e-e37f005b2683).

## Essential

- **apply conflict management** (skill/competence)
- **ensure compliance with policies** (skill/competence)
- **follow ethical code of conduct of gambling** (skill/competence)
- **gambling games** (knowledge)
- **handle customer complaints** (skill/competence)
- **handle game complaints** (skill/competence)
- **implement ICT security policies** (skill/competence)
- **information security strategy** (knowledge)
- **legal standards in gambling** (knowledge)
- **manage gambling operation** (skill/competence)
- **online gambling** (knowledge)
- **responsible gambling** (knowledge)

## Optional

- analyse information processes (skill/competence)
- conduct content quality assurance (skill/competence)
- ensure gambling operational standards (skill/competence)
- manage gambling finances (skill/competence)
- manage staff (skill/competence)
- quality standards (knowledge)
- speak different languages (skill/competence)