# Competences — emergency medical dispatcher Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/68450507-b4a0-40e0-895b-385fe705be10). ## Essential - **adhere to organisational guidelines** (skill/competence) - **answer emergency calls** (skill/competence) - **communicate verbal instructions** (skill/competence) - **comply with legislation related to health care** (skill/competence) - **comply with quality standards related to healthcare practice** (skill/competence) - **dispatch ambulance** (skill/competence) - **listen actively** (skill/competence) - **local geography** (knowledge) - **log emergency call information electronically** (skill/competence) - **manage dispatch software systems** (skill/competence) - **manage multiple patients simultaneously** (skill/competence) - **medical dispatch** (knowledge) - **operate an emergency communication system** (skill/competence) - **personnel planning in emergency response** (skill/competence) - **prioritise emergencies** (skill/competence) - **provide advice to emergency callers** (skill/competence) - **support distressed emergency callers** (skill/competence) - **tolerate stress** (skill/competence) - **work in multidisciplinary teams related to emergency care** (skill/competence) ## Optional - communicate in foreign languages with health service providers (skill/competence) - coordinate with other emergency services (skill/competence) - customer service (knowledge) - health care legislation (knowledge) - health care system (knowledge) - medical terminology (knowledge) - observe confidentiality (skill/competence) - professional documentation in health care (knowledge) - show intercultural awareness (skill/competence) ## Market evidence (job-ad analysis, 51 ads, as of 2026-07-11) Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs. ### Hard skills - data entry — **31 %** - emergency dispatch — **24 %** - radio communication — **20 %**