# Tools & technology — emergency medical dispatcher

Source: O*NET 30.3 'Software Skills' for 43-5031.00.

| Software | Category | Hot technology |
|---|---|---|
| Microsoft Access | Data base user interface and query software | yes |
| Microsoft SharePoint | Document management software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| Microsoft Office software | Office suite software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Microsoft Word | Word processing software | yes |
| 911 system information databases | Data base user interface and query software |  |
| Law enforcement information databases | Data base user interface and query software |  |
| National Crime Information Center (NCIC) database | Data base user interface and query software |  |
| National Law Enforcement Telecommunications System NLETS | Data base user interface and query software |  |
| Geographic information system GIS systems | Geographic information system |  |
| Computer aided dispatch software | Helpdesk or call center software |  |
| Spillman Technologies Spillman Computer-Aided Dispatch | Helpdesk or call center software |  |
| Web browser software | Internet browser software |  |
| Intrado SchoolMessenger | Mobile messaging service software |  |
| Corel WordPerfect Office Suite | Office suite software |  |