# Tasks & work activities — front line medical receptionist

Source: O*NET 30.3, occupation 43-6013.00 (Medical Secretaries and Administrative Assistants) — manual nearest-occupation mapping via ISCO group 4226; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Supplemental]** Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
- **[Core]** Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- **[Supplemental]** Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- **[Core]** Answer telephones and direct calls to appropriate staff.
- **[Core]** Receive and route messages or documents, such as laboratory results, to appropriate staff.
- **[Core]** Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- **[Core]** Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- **[Core]** Maintain medical records, technical library, or correspondence files.
- **[Core]** Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- **[Core]** Transmit correspondence or medical records by mail, e-mail, or fax.
- **[Core]** Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- **[Supplemental]** Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- **[Core]** Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- **[Core]** Complete insurance or other claim forms.
- **[Supplemental]** Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

## Detailed work activities

- Answer telephones to direct calls or provide information.
- Collect deposits, payments or fees.
- Compile data or documentation.
- Greet customers, patrons, or visitors.
- Interview employees, customers, or others to collect information.
- Maintain financial or account records.
- Maintain medical records.
- Operate computers or computerized equipment.
- Operate office equipment.
- Order materials, supplies, or equipment.
- Prepare business correspondence.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Refer customers to appropriate personnel.
- Relay information between personnel.
- Schedule appointments.
- Send information, materials or documentation.
- Transcribe spoken or written information.