# Tasks & work activities — ground steward/ground stewardess

Source: O*NET 30.3, occupation 53-6061.00 (Passenger Attendants) — manual nearest-occupation mapping via ISCO group 4221; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Provide boarding assistance to elderly, sick, or injured people.
- **[Supplemental]** Open and close doors for passengers.
- **[Core]** Respond to passengers' questions, requests, or complaints.
- **[Supplemental]** Explain and demonstrate safety procedures and safety equipment use.
- **[Supplemental]** Perform equipment safety checks prior to departure.
- **[Supplemental]** Signal transportation operators to stop or to proceed.
- **[Supplemental]** Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- **[Supplemental]** Greet passengers boarding transportation equipment and announce routes and stops.
- **[Supplemental]** Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- **[Core]** Determine or facilitate seating arrangements.
- **[Supplemental]** Adjust window shades or seat cushions at the request of passengers.
- **[Core]** Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.

## Detailed work activities

- Assist customers to ensure comfort or safety.
- Assist passengers during vehicle boarding.
- Explain regulations, policies, or procedures.
- Follow safety procedures for vehicle operation.
- Provide transportation information to passengers or customers.
- Record operational or production data.
- Signal others to coordinate vehicle movement.
- Verify information or specifications.