# Competences — ground steward/ground stewardess

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/7153a12d-85e0-4123-87e9-46bb1a2dc929).

## Essential

- **air passenger behaviour** (knowledge)
- **air transport law** (knowledge)
- **assist passengers** (skill/competence)
- **check in luggage** (skill/competence)
- **check in passengers** (skill/competence)
- **communicate with customers** (skill/competence)
- **maintain customer service** (skill/competence)
- **manage the customer experience** (skill/competence)
- **tolerate stress** (skill/competence)

## Optional

- assist clients with special needs (skill/competence)
- assist customers (skill/competence)
- assist VIP guests (skill/competence)
- board aircraft passengers (skill/competence)
- communicate by telephone (skill/competence)
- conduct airport security screening (skill/competence)
- conduct security screenings (skill/competence)
- customer service (knowledge)
- ensure flights run to schedule (skill/competence)
- guarantee customer satisfaction (skill/competence)
- handle customer complaints (skill/competence)
- maintain relationship with customers (skill/competence)
- process booking (skill/competence)
- sell tickets (skill/competence)
- upsell products (skill/competence)