---
name: hospitality-establishment-receptionist
description: "Occupational skill for the role 'hospitality establishment receptionist' (also: reception worker, reservations clerk, hotel receptionist, reception assistant, reception area clerk). Use when the user asks for typical hospitality establishment receptionist work such as: Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.; Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.; Answer telephone calls and respond to inquiries or transfer calls."
---

# Hospitality Establishment Receptionist

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

## Core workflow

1. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
2. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
3. Answer telephone calls and respond to inquiries or transfer calls.
4. Inspect dining and serving areas to ensure cleanliness and proper setup.
5. Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
6. Take and prepare to-go orders.
7. Assist other restaurant workers by serving food and beverages, or by bussing tables.
8. Provide guests with menus.

## How to use this skill

- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).

## Key competences (essential)

- assist at check-in
- assist clients with special needs
- comply with food safety and hygiene
- deal with arrivals in accommodation
- deal with departures in accommodation
- explain features in accommodation venue
- greet guests
- handle customer complaints
- handle financial transactions
- handover the service area
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- maintain customer records
- maintain customer service

## Hot technologies

- Microsoft Office software
- Microsoft Windows
- Microsoft Excel
- Facebook


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## Hot technologies

Top tools from 46 gated job ads (see references/market.md, as of 2026-07-12):

- Microsoft Office — 13 %
- Microsoft Excel — 9 %
- Microsoft Outlook — 7 %
- Microsoft Word — 7 %

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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6), O*NET 30.3 (35-9031.00). See manifest.json for licensing/attribution.*