# Competences — hospitality establishment receptionist

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6).

## Essential

- **assist at check-in** (skill/competence)
- **assist clients with special needs** (skill/competence)
- **comply with food safety and hygiene** (skill/competence)
- **deal with arrivals in accommodation** (skill/competence)
- **deal with departures in accommodation** (skill/competence)
- **explain features in accommodation venue** (skill/competence)
- **greet guests** (skill/competence)
- **handle customer complaints** (skill/competence)
- **handle financial transactions** (skill/competence)
- **handover the service area** (skill/competence)
- **identify customer's needs** (skill/competence)
- **implement marketing strategies** (skill/competence)
- **implement sales strategies** (skill/competence)
- **maintain customer records** (skill/competence)
- **maintain customer service** (skill/competence)
- **maintain reception area** (skill/competence)
- **maintain relationship with customers** (skill/competence)
- **process booking** (skill/competence)
- **process payments** (skill/competence)
- **provide tourism related information** (skill/competence)

## Optional

- assess cleanliness of areas (skill/competence)
- carry out end of day accounts (skill/competence)
- detect drug abuse (skill/competence)
- distribute local information materials (skill/competence)
- ensure the privacy of guests (skill/competence)
- maintain incident reporting records (skill/competence)
- process reservations (skill/competence)
- property management software (knowledge)
- take room service orders (skill/competence)
- tend to clients' personal items (skill/competence)
- train reception staff (skill/competence)

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## Market evidence (job-ad analysis, 46 ads, as of 2026-07-12)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- customer service — **46 %**
- reservation management — **28 %**
- guest communication — **20 %**

### Responsibilities

- guest check-in — **30 %**
- guest check-out — **30 %**

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