# Competences — host/hostess

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2).

## Essential

- **answer incoming calls** (skill/competence)
- **assist clients with special needs** (skill/competence)
- **communicate verbal instructions** (skill/competence)
- **demonstrate intercultural competences in hospitality services** (skill/competence)
- **distribute local information materials** (skill/competence)
- **escort visitors to places of interest** (skill/competence)
- **greet guests** (skill/competence)
- **handle personal identifiable information** (skill/competence)
- **identify customer's needs** (skill/competence)
- **inform tourist groups on logistical times** (skill/competence)
- **maintain customer service** (skill/competence)
- **maintain relationship with customers** (skill/competence)
- **manage tourist groups** (skill/competence)
- **promote the use of sustainable transport** (skill/competence)
- **provide tourism related information** (skill/competence)
- **provide visitor information** (skill/competence)
- **welcome tour groups** (skill/competence)

## Optional

- answer questions about the train transport service (skill/competence)
- apply foreign languages in tourism (skill/competence)
- assist passengers (skill/competence)
- be friendly to passengers (skill/competence)
- check tickets at venue entry (skill/competence)
- create solutions to problems (skill/competence)
- handle customer complaints (skill/competence)
- handle guest luggage (skill/competence)
- speak different languages (skill/competence)

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## Market evidence (job-ad analysis, 46 ads, as of 2026-07-12)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- customer service — **30 %**
- guest service — **20 %**
- reservation management — **20 %**

### Responsibilities

- greeting guests — **63 %**
- seating guests — **20 %**

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