feat: hotel-concierge skill package v0.1.0

SKILL.md

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+---
+name: hotel-concierge
+description: "Occupational skill for the role 'hotel concierge' (also: guest services manager, guest concierge, guest assistance manager, concierge). Use when the user asks for typical hotel concierge work such as: Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.; Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.; Clean and maintain lobby and common areas, such as restocking supplies and watering plants."
+---
+
+# Hotel Concierge
+
+Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
+
+## Core workflow
+
+1. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
+2. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
+3. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
+4. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
+5. Greet, register, and assign rooms to guests of hotels or motels.
+6. Verify customers' credit, and establish how the customer will pay for the accommodation.
+7. Keep records of room availability and guests' accounts, manually or using computers.
+8. Compute bills, collect payments, and make change for guests.
+
+## How to use this skill
+
+- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
+- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
+- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
+- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
+- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
+
+## Key competences (essential)
+
+- assist at check-in
+- assist clients with special needs
+- comply with food safety and hygiene
+- greet guests
+- handle customer complaints
+- identify customer's needs
+- maintain customer service
+- maintain relationship with customers
+- provide tourism related information
+
+## Hot technologies
+
+- Yardi software
+- Microsoft Outlook
+- Microsoft Office software
+- Microsoft PowerPoint
+- Microsoft Excel
+- Facebook
+- Microsoft Word
+
+---
+*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/1ae8d28e-407c-48ab-88ff-4cb25bfcdea6), O*NET 30.3 (43-4081.00). See manifest.json for licensing/attribution.*