# Competences — hotel concierge

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/1ae8d28e-407c-48ab-88ff-4cb25bfcdea6).

## Essential

- **assist at check-in** (skill/competence)
- **assist clients with special needs** (skill/competence)
- **comply with food safety and hygiene** (skill/competence)
- **greet guests** (skill/competence)
- **handle customer complaints** (skill/competence)
- **identify customer's needs** (skill/competence)
- **maintain customer service** (skill/competence)
- **maintain relationship with customers** (skill/competence)
- **provide tourism related information** (skill/competence)

## Optional

- assess cleanliness of areas (skill/competence)
- deliver correspondence (skill/competence)
- detect drug abuse (skill/competence)
- distribute local information materials (skill/competence)
- ensure the privacy of guests (skill/competence)
- handle personal identifiable information (skill/competence)
- handover the service area (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- maintain incident reporting records (skill/competence)
- maintain reception area (skill/competence)
- process reservations (skill/competence)
- property management software (knowledge)
- take room service orders (skill/competence)

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## Market evidence (job-ad analysis, 20 ads, as of 2026-07-12)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- guest service — **45 %**
- customer service — **40 %**
- event planning — **20 %**

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