---
name: ict-technician
description: "Occupational skill for the role 'ICT technician' (also: computer operator, IT officer, IT technician, IT assistant, information systems technician, ICT engineer). Use when the user asks for typical ICT technician work such as: Answer user inquiries regarding computer software or hardware operation to resolve problems.; Enter commands and observe system functioning to verify correct operations and detect errors.; Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications."
---

# Ict Technician

ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).

## Core workflow

1. Answer user inquiries regarding computer software or hardware operation to resolve problems.
2. Enter commands and observe system functioning to verify correct operations and detect errors.
3. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
4. Oversee the daily performance of computer systems.
5. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
6. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
7. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
8. Confer with staff, users, and management to establish requirements for new systems or modifications.

## How to use this skill

- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).

## Key competences (essential)

- administer ICT system
- attack vectors
- define firewall rules
- digital systems
- distributed directory information services
- ICT network cable limitations
- ICT network routing
- ICT networking hardware
- implement a virtual private network
- implement anti-virus software
- implement ICT recovery system
- keep up to date on product knowledge
- maintain ICT server
- maintain ICT system
- manage email hosting service

## Hot technologies

- SAS
- The MathWorks MATLAB
- Docker
- GitHub
- Spring Boot
- Tableau
- Slack
- Splunk Enterprise
- Autodesk AutoCAD
- Autodesk Revit

---
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/3e7bf729-4442-4b9f-ad5e-83111963795c), O*NET 30.3 (15-1232.00). See manifest.json for licensing/attribution.*