# Tools & technology — ICT technician Source: O*NET 30.3 'Software Skills' for 15-1232.00. | Software | Category | Hot technology | |---|---|---| | SAS | Analytical or scientific software | yes | | The MathWorks MATLAB | Analytical or scientific software | yes | | Docker | Application server software | yes | | GitHub | Application server software | yes | | Spring Boot | Application server software | yes | | Tableau | Business intelligence and data analysis software | yes | | Slack | Cloud-based data access and sharing software | yes | | Splunk Enterprise | Cloud-based management software | yes | | Autodesk AutoCAD | Computer aided design CAD software | yes | | Autodesk Revit | Computer aided design CAD software | yes | | Bentley MicroStation | Computer aided design CAD software | yes | | Dassault Systemes SolidWorks | Computer aided design CAD software | yes | | Chef | Configuration management software | yes | | Puppet | Configuration management software | yes | | Atlassian JIRA | Content workflow software | yes | | Salesforce software | Customer relationship management CRM software | yes | | Apache Cassandra | Data base management system software | yes | | Apache Hadoop | Data base management system software | yes | | Apache Hive | Data base management system software | yes | | Elasticsearch | Data base management system software | yes | | MongoDB | Data base management system software | yes | | NoSQL | Data base management system software | yes | | Oracle PL/SQL | Data base management system software | yes | | Teradata Database | Data base management system software | yes | | Microsoft SQL Server Reporting Services SSRS | Data base reporting software | yes | | Amazon Redshift | Data base user interface and query software | yes | | Amazon Web Services AWS software | Data base user interface and query software | yes | | Microsoft Access | Data base user interface and query software | yes | | Microsoft SQL Server | Data base user interface and query software | yes | | MySQL | Data base user interface and query software | yes | | Oracle Database | Data base user interface and query software | yes | | ServiceNow | Data base user interface and query software | yes | | Structured query language SQL | Data base user interface and query software | yes | | Transact-SQL | Data base user interface and query software | yes | | Yardi software | Data base user interface and query software | yes | | Adobe InDesign | Desktop publishing software | yes | | Apache Kafka | Development environment software | yes | | Apache Maven | Development environment software | yes | | C | Development environment software | yes | | Eclipse IDE | Development environment software | yes | | Microsoft .NET Framework | Development environment software | yes | | Microsoft Azure software | Development environment software | yes | | Microsoft PowerShell | Development environment software | yes | | Microsoft Visual Basic | Development environment software | yes | | Microsoft Visual Basic for Applications VBA | Development environment software | yes | | Microsoft Visual Studio | Development environment software | yes | | Ruby | Development environment software | yes | | Adobe Acrobat | Document management software | yes | | Microsoft SharePoint | Document management software | yes | | Microsoft Outlook | Electronic mail software | yes | | Extensible markup language XML | Enterprise application integration software | yes | | Microsoft SQL Server Integration Services SSIS | Enterprise application integration software | yes | | Oracle PeopleSoft | Enterprise resource planning ERP software | yes | | SAP software | Enterprise resource planning ERP software | yes | | Ansible software | Expert system software | yes | | Apache Subversion SVN | File versioning software | yes | | Git | File versioning software | yes | | ESRI ArcGIS software | Geographic information system | yes | | Adobe Creative Cloud software | Graphics or photo imaging software | yes | | Adobe Illustrator | Graphics or photo imaging software | yes | | Adobe Photoshop | Graphics or photo imaging software | yes | | Trimble SketchUp Pro | Graphics or photo imaging software | yes | | Microsoft Active Directory | Internet directory services software | yes | | Epic Systems | Medical software | yes | | MEDITECH software | Medical software | yes | | C# | Object or component oriented development software | yes | | C++ | Object or component oriented development software | yes | | jQuery | Object or component oriented development software | yes | | Oracle Java | Object or component oriented development software | yes | | Perl | Object or component oriented development software | yes | | Python | Object or component oriented development software | yes | | Swift | Object or component oriented development software | yes | | Hibernate ORM | Object oriented data base management software | yes | | PostgreSQL | Object oriented data base management software | yes | | Microsoft Office software | Office suite software | yes | | Apple iOS | Operating system software | yes | | Apple macOS | Operating system software | yes | | Bash | Operating system software | yes | | Google Android | Operating system software | yes | | Linux | Operating system software | yes | | Microsoft Windows | Operating system software | yes | | Microsoft Windows Server | Operating system software | yes | | Red Hat Enterprise Linux | Operating system software | yes | | Shell script | Operating system software | yes | | UNIX | Operating system software | yes | | UNIX Shell | Operating system software | yes | | Microsoft PowerPoint | Presentation software | yes | | Microsoft Visio | Process mapping and design software | yes | | JUnit | Program testing software | yes | | Atlassian Confluence | Project management software | yes | | Microsoft Project | Project management software | yes | | Microsoft Teams | Project management software | yes | | Oracle Primavera Enterprise Project Portfolio Management | Project management software | yes | | Marketo Marketing Automation | Sales and marketing software | yes | | Microsoft Excel | Spreadsheet software | yes | | Cisco Webex | Video conferencing software | yes | | Zoom | Video conferencing software | yes | | Facebook | Web page creation and editing software | yes | | AJAX | Web platform development software | yes | | Apache Tomcat | Web platform development software | yes | | Cascading style sheets CSS | Web platform development software | yes | | Django | Web platform development software | yes | | Google Angular | Web platform development software | yes | | Hypertext markup language HTML | Web platform development software | yes | | JavaScript | Web platform development software | yes | | JavaScript Object Notation JSON | Web platform development software | yes | | Microsoft Active Server Pages ASP | Web platform development software | yes | | Microsoft ASP.NET | Web platform development software | yes | | Node.js | Web platform development software | yes | | PHP | Web platform development software | yes | | Spring Framework | Web platform development software | yes | | Google Docs | Word processing software | yes | | Microsoft Word | Word processing software | yes | | Citrix cloud computing software | Access software | | | Mac HelpMate | Access software | | | Fund accounting software | Accounting software | | | Sage 50 Accounting | Accounting software | | | Tax software | Accounting software | | | Element management software | Administration software | | | StataCorp Stata | Analytical or scientific software | | | Oracle WebLogic Server | Application server software | | | Red Hat WildFly | Application server software | | | Password management software | Authentication server software | | | Disaster recovery software | Backup or archival software | | | Microsoft Volume Shadow Copy Service | Backup or archival software | | | Symantec LiveState | Backup or archival software | | | Veritas NetBackup | Backup or archival software | | | IBM Cognos Impromptu | Business intelligence and data analysis software | | | MicroStrategy | Business intelligence and data analysis software | | | Oracle Business Intelligence Enterprise Edition | Business intelligence and data analysis software | | | Qlik Tech QlikView | Business intelligence and data analysis software | | | Dropbox | Cloud-based data access and sharing software | | | Google Drive | Cloud-based data access and sharing software | | | IBM WebSphere | Cloud-based management software | | | SolarWinds | Cloud-based protection or security software | | | VMware | Clustering software | | | IBM Domino | Communications server software | | | Dassault Systemes CATIA | Computer aided design CAD software | | | Moodle | Computer based training software | | | Schoology | Computer based training software | | | Automated installation software | Configuration management software | | | Deployment software | Configuration management software | | | Patch management software | Configuration management software | | | Perforce Helix software | Configuration management software | | | Apache Pig | Data base management system software | | | Apache Solr | Data base management system software | | | Relational database management software | Data base management system software | | | SAP Crystal Reports | Data base reporting software | | | Blackboard software | Data base user interface and query software | | | Data entry software | Data base user interface and query software | | | Database software | Data base user interface and query software | | | FileMaker Pro | Data base user interface and query software | | | iPro | Data base user interface and query software | | | Lucid IQ CMP | Data base user interface and query software | | | Oracle JDBC | Data base user interface and query software | | | Software asset management SAM software | Data base user interface and query software | | | CrossTec NetOp Remote Control | Desktop communications software | | | ParentSquare | Desktop communications software | | | Remote control software | Desktop communications software | | | Skype | Desktop communications software | | | Stac Software ReachOut | Desktop communications software | | | Symantec pcAnywhere | Desktop communications software | | | Adobe Distiller | Desktop publishing software | | | Microsoft Publisher | Desktop publishing software | | | Adobe ActionScript | Development environment software | | | Apache Ant | Development environment software | | | Common business oriented language COBOL | Development environment software | | | Integrated development environment IDE software | Development environment software | | | Microsoft Visual Basic Scripting Edition VBScript | Development environment software | | | National Instruments LabVIEW | Development environment software | | | IBM Notes | Electronic mail software | | | Microsoft Exchange | Electronic mail software | | | Atlassian Bamboo | Enterprise application integration software | | | IBM InfoSphere DataStage | Enterprise application integration software | | | Oracle Fusion Middleware | Enterprise application integration software | | | Microsoft Dynamics | Enterprise resource planning ERP software | | | Microsoft Dynamics GP | Enterprise resource planning ERP software | | | NetSuite ERP | Enterprise resource planning ERP software | | | Oracle Fusion Applications | Enterprise resource planning ERP software | | | Oracle Hyperion | Enterprise resource planning ERP software | | | Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software | | | SAP Business Objects | Enterprise resource planning ERP software | | | IBM Power Systems software | Enterprise system management software | | | Desktop partitioning software | Filesystem software | | | Symantec Norton Utilities | Filesystem software | | | Delphi Technology | Financial analysis software | | | Oracle E-Business Suite Financials | Financial analysis software | | | Geographic information system GIS software | Geographic information system | | | Salesforce Visualforce | Graphical user interface development software | | | SmugMug Flickr | Graphics or photo imaging software | | | Call center software | Helpdesk or call center software | | | Help desk software | Helpdesk or call center software | | | Human resource management software HRMS | Human resources software | | | Oracle Taleo | Human resources software | | | Supervisory control and data acquisition SCADA software | Industrial control software | | | Information systems integration software | Information retrieval or search software | | | LexisNexis | Information retrieval or search software | | | Blink | Instant messaging software | | | Active directory software | Internet directory services software | | | Domain name system DNS | Internet directory services software | | | Network directory services software | Internet directory services software | | | Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software | | | Quest Erwin Data Modeler | Metadata management software | | | Nearpod | Multi-media educational software | | | Seesaw | Multi-media educational software | | | LogMeIn GoToWebinar | Network conferencing software | | | Dartware InterMapper | Network monitoring software | | | Nagios | Network monitoring software | | | Wireshark | Network monitoring software | | | Remote install server software | Network operation system software | | | Firewall software | Network security and virtual private network VPN equipment software | | | Virtual private networking VPN software | Network security or virtual private network VPN management software | | | Advanced business application programming ABAP | Object or component oriented development software | | | Apache Groovy | Object or component oriented development software | | | Microsoft ActiveX | Object or component oriented development software | | | Objective C | Object or component oriented development software | | | Cisco IOS | Operating system software | | | Event log monitor software | Operating system software | | | Hewlett Packard HP-UX | Operating system software | | | Job control language JCL | Operating system software | | | KornShell | Operating system software | | | Microsoft Windows Pre-installation Environment | Operating system software | | | Operating system monitoring software | Operating system software | | | Oracle Solaris | Operating system software | | | Ubuntu | Operating system software | | | Migration software | Platform interconnectivity software | | | Apache HTTP Server | Portal server software | | | Poll Everywhere | Presentation software | | | Defect tracking software | Program testing software | | | Hewlett Packard LoadRunner | Program testing software | | | Personal computer diagnostic software | Program testing software | | | Google Classroom | Project management software | | | Unified modeling language UML | Requirements analysis and system architecture software | | | Media storage management software | Storage networking software | | | Encryption software | Transaction security and virus protection software | | | McAfee | Transaction security and virus protection software | | | NortonLifeLock cybersecurity software | Transaction security and virus protection software | | | Virus scanning software | Transaction security and virus protection software | | | Customer information control system CICS | Transaction server software | | | Google Meet | Video conferencing software | | | LogMeIn GoToMeeting | Video conferencing software | | | Apple Final Cut Pro | Video creation and editing software | | | Flipgrid | Video creation and editing software | | | YouTube | Video creation and editing software | | | Adobe Dreamweaver | Web page creation and editing software | | | Google Sites | Web page creation and editing software | | | Apache Struts | Web platform development software | | | Drupal | Web platform development software | | | Dynamic hypertext markup language DHTML | Web platform development software | | | Enterprise JavaBeans | Web platform development software | | | Ext JS | Web platform development software | | | Extensible hypertext markup language XHTML | Web platform development software | | | LAMP Stack | Web platform development software | | | Microsoft ASP.NET Core MVC | Web platform development software | | | Oracle JavaServer Pages JSP | Web platform development software | | | Ruby on Rails | Web platform development software | | | 3M Post-it App | Word processing software | | | Microsoft OneNote | Word processing software | | ## Market evidence (job-ad analysis, 11 ads, as of 2026-07-14) Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs. ### Tools - Windows 11 — **18 %** - Microsoft 365 — **18 %** - Microsoft Office — **18 %** - ServiceNow — **18 %**