# Competences — insurance clerk

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9a39a143-d93c-4093-ba3b-47fb67ade318).

## Essential

- **communicate with customers** (skill/competence)
- **electronic communication** (knowledge)
- **follow written instructions** (skill/competence)
- **handle financial transactions** (skill/competence)
- **handle paperwork** (skill/competence)
- **maintain records of financial transactions** (skill/competence)
- **offer financial services** (skill/competence)
- **office software** (knowledge)
- **perform clerical duties** (skill/competence)
- **perform office routine activities** (skill/competence)
- **provide financial product information** (skill/competence)
- **types of insurance** (knowledge)
- **use office systems** (skill/competence)
- **write work-related reports** (skill/competence)

## Optional

- advise on financial matters (skill/competence)
- analyse insurance needs (skill/competence)
- banking activities (knowledge)
- classify insurance claims (skill/competence)
- communicate with banking professionals (skill/competence)
- company policies (knowledge)
- file claims with insurance companies (skill/competence)
- handle incoming insurance claims (skill/competence)
- identify customer's needs (skill/competence)
- insurance law (knowledge)
- insurance market (knowledge)
- maintain financial records (skill/competence)
- obtain financial information (skill/competence)
- present reports (skill/competence)
- principles of insurance (knowledge)
- review insurance process (skill/competence)
- tax legislation (knowledge)
- trace financial transactions (skill/competence)

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## Market evidence (job-ad analysis, 9 ads, as of 2026-07-14)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

### Hard skills

- customer service — **33 %**
- data entry — **22 %**
- banking systems maintenance — **22 %**
- insurance sales — **22 %**
- insurance solutions education — **11 %**
- insurance verification — **11 %**
- invoice review — **11 %**
- insurance plan enrollment — **11 %**
- lead qualification — **11 %**
- health insurance sales — **11 %**
- general bookkeeping — **11 %**
- insurance documentation — **11 %**
- ledger systems maintenance — **11 %**
- life insurance sales — **11 %**
- marketing — **11 %**
- policy checking — **11 %**
- policy processing — **11 %**
- regulatory compliance — **11 %**
- account expansion — **11 %**
- administrative support — **11 %**
- billing support — **11 %**
- business growth — **11 %**
- claims adjudication — **11 %**
- endorsement processing — **11 %**
- client relations — **11 %**
- compliance review — **11 %**
- cross-selling — **11 %**
- customer billing — **11 %**
- sales — **11 %**
- renewal assistance — **11 %**

### Methods

- short term disability (STD) administration — **11 %**
- COBRA procedures — **11 %**
- needs-based review process — **11 %**
- health plan enrollment — **11 %**

### Responsibilities

- lead utilization — **22 %**
- insurance quoting — **11 %**
- issue resolution support — **11 %**
- industry training participation — **11 %**
- insurance claim processing — **11 %**
- insurance eligibility contact — **11 %**
- insurance enrollment facilitation — **11 %**
- relationship building — **11 %**
- payer requirement acquisition — **11 %**
- policy change communication — **11 %**
- policy change servicing — **11 %**
- quoting — **11 %**
- record maintenance — **11 %**
- customer education — **11 %**
- customer follow-up — **11 %**
- customer relationship establishment — **11 %**
- copay collection — **11 %**
- correspondence maintenance — **11 %**
- coverage detail explanation — **11 %**
- coverage guideline maintenance — **11 %**
- client retention building — **11 %**
- closing deals — **11 %**
- customer service — **11 %**
- financial arrangement coordination — **11 %**
- following up with leads — **11 %**
- departmental file maintenance — **11 %**
- client inquiry resolution — **11 %**
- claim preparation — **11 %**
- claim submission assistance — **11 %**
- certificate of insurance issuance — **11 %**
- administrative support — **11 %**
- administrative task management — **11 %**
- agency guideline adherence — **11 %**
- billing clarification — **11 %**
- appointment scheduling — **11 %**
- balance reconciliation — **11 %**
- banking system maintenance — **11 %**
- teamwork promotion — **11 %**
- training completion — **11 %**
- responding to inquiries — **11 %**

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